Ace Editor Fails to load -- net::ERR_NAME_NOT_RESOLVED

Heya, so, I loaded up the development server to work on my sheet and, my code is gone. I freaked, panicked and after calming down, realized the html and css are still in there, I just can't see them. Upon loading the game settings, the html/css/translation/preview tabs are all blank white space. Did I mess something up or is something going on with the development side? Edit: This seems to be affecting production side also.

Hmm.. Try clearing your cache and reloading the page?  Or a different browser?

Tried clearing cache and reloading, no effect. As for web browsers, I only have firefox, but I can try downloading a different one if there is one that is more compatible with Roll20 (?)

Chrome is compatible. Are you getting any errors in the Javascript Console?  I verified I can access custom character sheets in my games without issue, so it's likely something local to your computer, or to your internet access.

Also, try adding a custom sheet on another game to see if it's isolated to just that game.

Having same issue. I even installed a new browser and same thing is happening. Checked on different campaigns, same thing. Nothing showing up. Can't get any work done. Not on the dev server though, happening on regular games as well, at least for me. Starting to think it is a server issue maybe? I even restarted computer, and switched to a different ISP temporarily.

Jonathan P. said: Having same issue. I even installed a new browser and same thing is happening. Checked on different campaigns, same thing. Nothing showing up. Can't get any work done. Not on the dev server though, happening on regular games as well, at least for me. Starting to think it is a server issue maybe? I even restarted computer, and switched to a different ISP temporarily. This. It's happening on every game I'm in, production and development. I'm fairly certain it's not my browser as I've worked on both from this one for months. I power cycled my computer last night and now this.

I actual WAS working on it. Had the familiar problem of the preview not showing up, so I hit refresh to get that to work, but then it just made it so nothing was showing up.

I can confirm. I've had the same issue. I checked multiple games with Chrome, Firefox, and Edge. All of them seem to have the same issue where the actual editor won't load. 

Bummer.  ok.  I'll move this to Bugs.

Well, it's slightly reassuring to know I'm not the only one, but, yeah... There goes my morning lol. I may have to actually sit in the sunlight for a few hours now :D

I think you've done 1-3 already, can you get #4: Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!

This is what it looks like, just white where the place to code would normally be.

Logged in on a completely different computer and still the same issue. Maybe it is just a select set of games/campaigns on a certain server? Windows 10 Chrome browser Version 53.0.2785.143 m (though upon looking it just starting updating the browser so will try loading again after that) Javascript enabled Avira Free extensions: evernote mighty text one tab

Failed to load resource: net::ERR_NAME_NOT_RESOLVED 1746880:1248 Uncaught ReferenceError: ace is not defined

Jonathan P. said: Failed to load resource: net::ERR_NAME_NOT_RESOLVED 1746880:1248 Uncaught ReferenceError: ace is not defined I get that too. My stuff is up to date, but I'm using Firefox on Windows 8 (PC). I've got everything else the same save a few addons that aren't even turned on.

Version 54.0.2840.71 m of chrome still same issue,though looks like it is having an address error.

Ace is the editor so that would certainly prevent you from editing. Can you find in the Network tab of the developer tools where the Ace load is failing and copy the details?

That? Sorry, I'm a bit of an amateur with this stuff.

Update.  I was able to reproduce this by using incognito.

Request URL: <a href="https://d1n0x3qji82z53.cloudfront.net/src-min-noco" rel="nofollow">https://d1n0x3qji82z53.cloudfront.net/src-min-noco</a>... Request Headers Provisional headers are shown Referer: <a href="https://app.roll20.net/campaigns/campaignsettings/" rel="nofollow">https://app.roll20.net/campaigns/campaignsettings/</a>... User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36 this what you looking for?

Experiencing the apparent same issue here. Trying to add an API script on a new campaign, no "Ace" window showing. Same issue in both Mac Firefox and Mac Chrome.

We're aware of the issue and working on a solution.

This issue should now be fixed. Let us know if you're still having any issues.

Not working for me, same thing still happens. :/

It works for me, but whenever I used Ctrl-F the text I input to search appears to have the same color as the background of the input box. (Both white.)

SFX said: Not working for me, same thing still happens. :/ If you clear your cache, or force the page to reload without caching, are you still having a problem?

I've experienced the "white" screen on the html editor occasionally when using a console on another tab. Often when I jump back to the editor it has a blank screen. I just toggle CTRL+SHIFT+J (windows using Chrome) and the HTML and/or CSS tabs "re-populate". clip shows me just toggling the console to fix white screen. &nbsp;Not sure if this will help...

Steve K. said: SFX said: Not working for me, same thing still happens. :/ If you clear your cache, or force the page to reload without caching, are you still having a problem? Same thing still. Tried re-opening browser, cleared cache-history-cookies-everything, still no luck.

Not sure if this helps, but, this is what I see.

Try flushing your cache again. &nbsp;I just tried with a flushed cache and it's working for me now.

Just tried flushing, no effect. Then tried clearing all history, cookies, cache, and everything else it would let me dump, no effect :/ Edit: This seems to effect only firefox. On my other browsers it seems to work fine.

Hmm. I just tried this in Firefox and it worked for me. =/

Just uninstalled and reinstalled Firefox, no effect. I'm not overly worried about it as I can just work from another browser, but I may not be the only one. Something to keep an eye on I suppose.

It's working fine for me now. Have you rebooted/restarted your computer? Though something I noticed the &lt;&gt; (greater than less than signs for html coding) are white now, and they didn't use to be?

I think that there is a similar problem with the API editor : nothing is displayed on all my campaigns on the dev server.(but it works on the production servers)

Rebooted PC this morning after my other browser stopped working too. No effect. I can't see the editor on any of my three (now) browsers.

SFX: Prod, Dev, or both?

For the API editor it seems to work for me now on dev server.

On dev, didn't check prod while I was home, sorry :/

Seems to be working now. Thanks guys :D

Well... kind of...

SFX, I can't tell what's wrong in that image?

Opening and closing are reading as text, text in some places is reading as, whatever purple stands for in html. Not a huge problem, just, different than it was before.

Ok.That formatting seems reasonable and useable. &nbsp;Honestly, if it was different than this before, I never noticed. =D I think this ticket can be closed then.