Last night I posted this thread. <a href="https://app.roll20.net/forum/post/4296630/stolen-c" rel="nofollow">https://app.roll20.net/forum/post/4296630/stolen-c</a>... As suggested/told, I contacted the support staff via email. I have still yet to receive a reply/fix to an issue that shouldn't have happened in the first place. Needless to say this left me rather frustrated, especially given my game is in a few hours and I need to get prep done. Given that issue, one of my players just gifted credit to me so I could get prep done in time for the game until the issue at hand is resolved, something that was a big relief. So I go into the subscriptions section, click the 4.99 subscription and choose to use the credit. it processes, but then does not go through. It tells me there was an issue and to contact support staff(*Looks at the multiple unanswered emails he has sent already*).I tried a few more times hoping it was just a hitch in the system. Apparently it was not. Something is preventing me from using this new gifted credit. This is ridiculous. A forum post and multiple emails and still no resolution in sight to an issue like this. And now a new issue on top of it. This needs to be escalated. I need assistance in fixing these multiple issues. Not excuses or directions to go elsewhere.
