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no graphics

I've tried to join my games to work on them, and there are no maps, graphics or tokens loading.
Update: this seems to be a problem with Chrome. Seems to work fine with Firefox and Safari, and on Chrome with other computers. I see Roll20 has dropped the Web RTC beta, which was what was working for me. Chances are they've dropped support for my aging Mac on Chrome...
1481999770
Gid
Roll20 Team
Hi Geronimo, To check to see if this isn't a third-party culprit, could you please carefully work through the these steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!)
I am using a MacBook Pro early 2008. I am clicking on Google Chrome in my dock to open the browser. Once the browser is open, I click the bookmark link I have for Roll20.net, which brings up my recent games page. I click "Join Game" for the Storm King's Thunder game I've been running since it came out, and waiting for it to load. It runs through the usual loading screens, then shows me in the game window with no graphics displaying, just a blank screen [update: apparently the graphics are loading, albeit extremely slowly. I left my game open to go in the other room and returned to a partially loaded set of tokens. Now most of the pages are loading when selected, but I still have tokens only showing on the Goldenfields map.] This has not been a problem with this setup or game since I've been using it until the last two weeks. When the OpenTok system was disabled, everything started loading very slowly (pages, graphics) and we had issues with video and voice. We tried playing on Saturday, Dec. 10 and weren't able to. I researched the issue overnight, and switched to Web RTC beta to play on Sunday, Dec. 11. The pages were still loading slowly, but the video and voice worked fine, and we played without issue. This week I tried joining the game to work on some prep for our next session, and encountered the current problem. I had thought no graphics were loading, but it now appears that they are loading extremely slowly, as in taking five minutes or so. I still have only tokens on the Goldenfields page. This is not a problem with Firefox or Safari, both are able to join the game and load all graphics in the normal time I was seeing before the changes to the video/chat systems at the beginning of this month. The technical details and console report follow: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 10.0px Times; color: #0433ff} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; text-align: center; font: 8.0px Arial} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.5px Times} p.p4 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.5px Times; min-height: 16.0px} p.p5 {margin: 5.0px 0.0px 5.0px 0.0px; font: 18.0px Times} p.p6 {margin: 5.0px 0.0px 5.0px 0.0px; font: 13.5px Times} p.p7 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.5px Times; color: #0433ff} p.p8 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Cambria} p.p9 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Cambria; min-height: 14.0px} span.s1 {text-decoration: underline} span.s2 {font: 13.5px Times; color: #000000} span.s3 {font: 10.0px Times; text-decoration: underline} span.s4 {font: 13.5px Times; text-decoration: underline} span.s5 {font: 10.0px Times; text-decoration: underline ; color: #0433ff} Support Details Tech Support Management An Interactive Agency Top of Form Bottom of Form Operating System Macintosh OS X 10.11.6 Copy Web Browser Chrome 55.0.2883.95 Copy IP Address 73.119.104.113 Copy Javascript Is disabled Copy Cookies Are enabled Copy Export CSV Export PDF &copy; Copyright 2016 Imulus . We love you... Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> https://*.googlesyndication.com <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.googlesyndication.com https://*.tokbox.com https://*.googlesyndication.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> https://*.googlesyndication.com <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> https://*.googlesyndication.com <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-PN1FUD4oGirlZHACDYHjGmmnbU+lqQqG13VhP/6F/+U='), or a nonce ('nonce-...') is required to enable inline execution. /editor/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> https://*.googlesyndication.com <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.googlesyndication.com https://*.tokbox.com https://*.googlesyndication.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> https://*.googlesyndication.com <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> https://*.googlesyndication.com <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-g/RZo8vf07Pu8/gSqYdWwmd3NQYKzaVylxDWr2JAUf0='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1481840798:31 70 app.js?1481840798:31 TOUCH SUPPORTED: false app.js?1481840798:31 USING WEBGL ACCELERATION... app.js?1481840798:31 WEBGL STARTUP SUCCESS app.js?1481840798:33 Custom Sheet Translation app.js?1481840798:26 select app.js?1481840798:26 Switch mode to select app.js?1481840798:42 Initializing new dice engine with randomness... app.js?1481840798:42 Using random entropy app.js?1481840798:45 Compiling sheet... app.js?1481840798:45 Found rolltemplate: simple app.js?1481840798:45 Found rolltemplate: atk app.js?1481840798:45 Found rolltemplate: dmg app.js?1481840798:45 Found rolltemplate: atkdmg app.js?1481840798:45 Found rolltemplate: desc app.js?1481840798:45 Found rolltemplate: spell app.js?1481840798:45 Found rolltemplate: npc app.js?1481840798:45 Found rolltemplate: npcatk app.js?1481840798:45 Found rolltemplate: npcdmg app.js?1481840798:45 Found rolltemplate: npcaction app.js?1481840798:45 Found webworker script app.js?1481840798:45 Finding sheet rolls... app.js?1481840798:47 window resize app.js?1481840798:32 Final set zoom! app.js?1481840798:31 UPDATE GL SIZE! app.js?1481840798:32 Final set zoom! tutorial_tips.js:7 tuts loaded app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/ZgULBCp.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/ZgULBCp.png</a>'. This content should also be served over HTTPS. app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/3OxOqmb.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/3OxOqmb.png</a>'. This content should also be served over HTTPS. 3app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/ZgULBCp.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/ZgULBCp.png</a>'. This content should also be served over HTTPS. app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/py5B0cm.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/py5B0cm.png</a>'. This content should also be served over HTTPS. app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/LoT21n1.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/LoT21n1.png</a>'. This content should also be served over HTTPS. app.js?1481840798:38 Final page load. sheetsandboxworker.js?20160926:250Starting up WEB WORKER app.js?1481840798:47 Refresh jukebox List! app.js?1481840798:38 Scan for new plays! app.js?1481840798:37 Auth'ed. app.js?1481840798:37 Go post auth! app.js?1481840798:37 initial setup app.js?1481840798:47 Refresh jukebox List! app.js?1481840798:38 Heard playingplaylist change to -KWy9JzSk8geUUnrMjuf app.js?1481840798:38 Unable to find a playlist with ID: -KWy9JzSk8geUUnrMjuf setPlaylistPlaying @ app.js?1481840798:38 (anonymous) @ app.js?1481840798:37 trigger @ base.js?1468423138:1 change @ base.js?1468423138:1 set @ base.js?1468423138:1 (anonymous) @ app.js?1481840798:37 (anonymous) @ firebase.2.4.0.js:201 gc @ firebase.2.4.0.js:52 cc @ firebase.2.4.0.js:30 dc @ firebase.2.4.0.js:29 h.Kb @ firebase.2.4.0.js:220 h.Ld @ firebase.2.4.0.js:188 Eh.Ld @ firebase.2.4.0.js:178 (anonymous) @ firebase.2.4.0.js:176 yh @ firebase.2.4.0.js:170 La.onmessage @ firebase.2.4.0.js:169 app.js?1481840798:47 Refresh jukebox List! app.js?1481840798:35 T.r {attributes: Object, _escapedAttributes: Object, cid: "c0", changed: Object, _silent: Object…} app.js?1481840798:37 Got players value... app.js?1481840798:37 joining game... app.js?1481840798:35 Player -KSNeKBtrOJIJgPO_TU- is offline... app.js?1481840798:36 Global Volume: 100=1 app.js?1481840798:35 Player -KST85VvqeZf7nUgfyBx is offline... app.js?1481840798:40 refershing page listings! app.js?1481840798:35 Player -KST89hRRTPDlKU89SQV is offline... app.js?1481840798:35 Player -KST8IMk7-DEIbi1mQ-o is offline... app.js?1481840798:37 Deferred finish joining... app.js?1481840798:31 Firebase Online 44app.js?1481840798:35 Full load page! app.js?1481840798:37 We have 44 pages app.js?1481840798:38 Scan for new plays! app.js?1481840798:47 Refresh jukebox List! app.js?1481840798:37 handle page changes app.js?1481840798:37 false app.js?1481840798:33 Do refresh link cache! app.js?1481840798:45 Refresh Journal List! app.js?1481840798:45 Search took 618ms jquery.1.8.2.min.js:2 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://i.imgur.com/53WSdhx.png" rel="nofollow">http://i.imgur.com/53WSdhx.png</a>'. This content should also be served over HTTPS. get @ jquery.1.8.2.min.js:2 css @ jquery.1.8.2.min.js:2 (anonymous) @ jquery.1.8.2.min.js:2 access @ jquery.1.8.2.min.js:2 p.fn.(anonymous function) @ jquery.1.8.2.min.js:2 d20.textchat.incoming @ app.js?1481840798:44 o @ app.js?1481840798:44 n @ base.js?1468423138:1 jquery.1.8.2.min.js:2 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://i.imgur.com/gw9HTsq.png" rel="nofollow">http://i.imgur.com/gw9HTsq.png</a>'. This content should also be served over HTTPS. get @ jquery.1.8.2.min.js:2 css @ jquery.1.8.2.min.js:2 (anonymous) @ jquery.1.8.2.min.js:2 access @ jquery.1.8.2.min.js:2 p.fn.(anonymous function) @ jquery.1.8.2.min.js:2 d20.textchat.incoming @ app.js?1481840798:44 o @ app.js?1481840798:44 n @ base.js?1468423138:1 jquery.1.8.2.min.js:2 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://i.imgur.com/4RCRsAd.png" rel="nofollow">http://i.imgur.com/4RCRsAd.png</a>'. This content should also be served over HTTPS. get @ jquery.1.8.2.min.js:2 css @ jquery.1.8.2.min.js:2 (anonymous) @ jquery.1.8.2.min.js:2 access @ jquery.1.8.2.min.js:2 p.fn.(anonymous function) @ jquery.1.8.2.min.js:2 d20.textchat.incoming @ app.js?1481840798:44 o @ app.js?1481840798:44 n @ base.js?1468423138:1 jquery.1.8.2.min.js:2 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/qxjpJEB.jpg" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/qxjpJEB.jpg</a>'. This content should also be served over HTTPS. get @ jquery.1.8.2.min.js:2 css @ jquery.1.8.2.min.js:2 (anonymous) @ jquery.1.8.2.min.js:2 access @ jquery.1.8.2.min.js:2 p.fn.(anonymous function) @ jquery.1.8.2.min.js:2 d20.textchat.incoming @ app.js?1481840798:44 o @ app.js?1481840798:44 n @ base.js?1468423138:1 app.js?1481840798:35 Reorder by ZORDER app.js?1481840798:37 init active page! app.js?1481840798:35 activate page! app.js?1481840798:35 FULLY ACTIVATE VIEWS FOR PAGE. thumb.psd:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/1967" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1967</a>... 403 (Forbidden) app.js?1481840798:35 Graphics: 145 app.js?1481840798:35 Paths: 0 app.js?1481840798:40 refershing page listings! app.js?1481840798:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1481840798:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1481840798:35 Reorder by ZORDER app.js?1481840798:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1481840798:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1481840798:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1481840798:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1481840798:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1481840798:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... 7app.js?1481840798:34 setting src app.js?1481840798:35 Reorder by ZORDER app.js?1481840798:34 setting src app.js?1481840798:30 Cols: 5 Rows: 7 app.js?1481840798:30 Took 270ms to generate cache. This is the initial screen that loads, and the ultimate screen after 10-15 minutes of waiting time... &nbsp; &nbsp; Here is a screen shot from Firefox showing what should appear...
1482180936
Gid
Roll20 Team
Okay. So this is an issue that is only happening in Chrome. Looking at your system log I see: Javascript Is disabled Make sure that Javascript is enabled/whitelisted for Roll20. The application runs nearly entirely with JavaScript work. Also, when you got&nbsp;to your Chrome's settings -&gt; Advanced Settings, try enabling or disabling "Use hardware acceleration when available" to see if that makes any noticeable change in how fast graphics appear on your table.
Thank you. I'm not sure why Javascript was disabled, it was enabled in the settings. I did find an update to Java that I have installed. That didn't seem to have any effect. However, once I disabled "Use hardware acceleration when available" everything came up as it should. I've opened other games that I have that were experiencing the same issue, and they are all loading correctly again. Thank you for your assistance in correcting this issue!
1482204864
Gid
Roll20 Team
Glad to hear that, Geronimo. I'm going to mark this thread as resolved.