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Dynamic Lighting not working for a single player in the campaign

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Dynamic Lighting not working for a single player in the campaign
  4. Resolved
1483900766
Rough Patch
Permalink for 4467339 Quote
Dynamic Lighting is correctly restricting LoS for everyone but a single player in my campaign who sees the whole map for some reason, despite that I've set her to see only 30 ft by 30ft in a 360 degree radius. She's tried leaving, refreshing, even making a brand new account. Nothing is working
1483900877
Rough Patch
Permalink for 4467349 Quote
I'm so sorry about my avatar, I'm not actually angry, I'm a Canadian. This was a drawing by a player of one of the grouchy NPC's
1483901209
Rabulias
Permalink for 4467368 Quote
Have your player make sure that JavaScript is enabled in her browser. Additionally, if she is using Chrome, she may want to toggle Hardware Acceleration in Chrome settings.
1483901651
Rough Patch
Permalink for 4467400 Quote
Rabulias said: Have your player make sure that JavaScript is enabled in her browser. Additionally, if she is using Chrome, she may want to toggle Hardware Acceleration in Chrome settings. She says it's still not working, both were already enabled
1483908832

Edited 1483908864
Silvyre
Pro
Permalink for 4467961 Quote
Hi, Oscar L. I'm sorry to hear that your player is having issues. Could you ask her to carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, she should thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
1483924060
Rough Patch
Permalink for 4469042 Quote
Silvyre said: Hi, Oscar L. I'm sorry to hear that your player is having issues. Could you ask her to carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, she should thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you! Apparently it works fine on firefox, but not on chrome. Weird. Thanks for the help
1483929460
Silvyre
Pro
Permalink for 4469449 Quote
Glad to hear you've found a solution. I'll mark this as resolved; feel free to open a new thread if you experience any other issues.
1483982074
Gid
Roll20 Team
Permalink for 4471375 Quote
Oscar L. said: I'm so sorry about my avatar, I'm not actually angry, I'm a Canadian. This was a drawing by a player of one of the grouchy NPC's Ha! I nearly snorted my coffee reading that! :3 Oscar L. said: Rabulias said: Have your player make sure that JavaScript is enabled in her browser. Additionally, if she is using Chrome, she may want to toggle Hardware Acceleration in Chrome settings. She says it's still not working, both were already enabled I wanted to reopen this so I could explain this further. Chrome recently changed how Hardware Acceleration runs in the browser (within the past couple weeks). We have reports that for some users, if they had this browser feature enabled(or disabled) in the past, once the update happened, it caused issues with how DL was processing. If she was running Chrome with Hardware Acceleration already enabled, she might want to try disabling it to see if that makes any difference since Chrome's update.