Hi,My Roll20 Pro Account was recently cancelled because of a problem with the Visa card I use to pay for it. I asked one of my players to gift me $10 for a one-month subscription, to serve until I can get a replacement card from the bank. The credit of $9.99 was indeed reflected in my account, but I'm having trouble actually using it to purchase a subscription. I get the following messages: You currently have a credit on your account of $9.99 . This credit will be used to pay for your subscription until it runs out. See the FAQ below for more information. . and You have enough credit to pay for this plan. If you provide your credit card details we'll store that information so that your subscription can continue uninterrupted once your credit runs out. Or, you can choose not to enter your credit card details and we'll cancel your subscription once your credit has been used. but when I click on "Purchase Subscription With Credit Only", I get the following message: There was a problem creating your subscription. Your card has not been charged. Please try again or contact support . And I'm still registered as having a free account. I've tried multiple times with the same results, so I'm contacting support as advised. What can I do to resolve this? Thanks! (By the way I sent an email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> as well, but since I haven't gotten a reply yet I thought I'd also post this here. I hope this isn't an inappropriate forum to discuss the issue.)
