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Player avatars ghosting when players not present

We've been seeing an absent player's avatar in the room for well over a week now when she is not there (and her computer isn't even on). Just now another player disconnected entirely and we continued to see her avatar for the ten minutes she was not in the room. This is new; in past when someone's dropped out of the room, their avatar would go away until they came back, and before this week we've never had one outright pretending the player is there when they're not.
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Edited 1485813219
Pat S.
Forum Champion
Sheet Author
This is something that happened before. It usually happened when they just click their browser close instead of exiting out of the game from their setting tab. If the player rejoins and exits it usually resets itself but if it doesn't reset, you will need to email the devs the name of the game and the player that is ghosting. I forgot the email address: <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>