Some players cannot see tokens on map

This is happening from various operating systems, along with various browsers. Macbook pro: Origionally used Safari, this worked for a few weeks then started having issues. Switched to Chrome, some pictures did not load properly but could still see/move my token. Starting this week i can no longer see player tokens, but i can see a torch that my GM placed into game that we can move around. I have attempted in firefox as well without it working better. I also tried a parallels VM last night with IE and chrome and it also did not work. As of last night this issue was present for 3/4 players and GM last week it was 2/4 players that couldnt really play.

That sounds frustrating.  Before tackling the troubleshooting guide, as you have a macbook pro, try this: open a terminal and type "sudo killall VDCAssistant" to see if this solves the issue. Information can be found here in an Apple forum post . If that doesn't fix anything, please carefully work through the first three steps of our guide to Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox.   (Done!) Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!

In addition to the remaining troubleshooting steps (2-4), I would also try disabling your browser's hardware acceleration (on Chrome and Firefox ). (On a side note: I would personally advise against using sudo commands in troubleshooting until all else fails.)

Unfortunately i have just finished attempting all of the suggestions both &nbsp;of you suggested and the issue is still existing. for the record this is not an OS issue as i am the only one in the group running on a mac, and i tried it on a windows 10 VM... STEP 4: Web Browser: Google Chrome Browser Version:&nbsp;55.0.2883.95 Operating System:&nbsp;Macintosh OS X 10.12.3 If Javascript is enabled: YES Your anti-virus software: None List of any browser add-ons or extensions enabled: None LOG (getting 403 from AWS): 2Navigated to <a href="https://roll20.net/" rel="nofollow">https://roll20.net/</a> (index):83 Mixed Content: The page at '<a href="https://roll20.net/" rel="nofollow">https://roll20.net/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://www.drivethrurpg.com/images/44/197746-thumb140.jpg" rel="nofollow">http://www.drivethrurpg.com/images/44/197746-thumb140.jpg</a>'. This content should also be served over HTTPS. /editor/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-nI6oq7TBb0/ZMhJlZWQ21HKspjuppw/Mq2qJplY6i3I='), or a nonce ('nonce-...') is required to enable inline execution. /editor/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-npngRtQYomQz2/PGlo3OMaFWOvAvrm65p+WFyZPCRuo='), or a nonce ('nonce-...') is required to enable inline execution. Navigated to <a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a> app.js?1486144092:31 70 app.js?1486144092:31 TOUCH SUPPORTED: false app.js?1486144092:33 Custom Sheet Translation app.js?1486144092:26 select app.js?1486144092:26 Switch mode to select app.js?1486144092:42 Initializing new dice engine with randomness... app.js?1486144092:42 Using random entropy app.js?1486144092:46 Compiling sheet... app.js?1486144092:46 Found rolltemplate: simple app.js?1486144092:46 Found rolltemplate: atk app.js?1486144092:46 Found rolltemplate: dmg app.js?1486144092:46 Found rolltemplate: atkdmg app.js?1486144092:46 Found rolltemplate: desc app.js?1486144092:46 Found rolltemplate: spell app.js?1486144092:46 Found rolltemplate: npc app.js?1486144092:46 Found rolltemplate: npcatk app.js?1486144092:46 Found rolltemplate: npcdmg app.js?1486144092:46 Found rolltemplate: npcaction app.js?1486144092:46 Found webworker script app.js?1486144092:46 Finding sheet rolls... app.js?1486144092:47 window resize app.js?1486144092:32 Final set zoom! app.js?1486144092:32 Final set zoom! tutorial_tips.js:7 tuts loaded app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/ZgULBCp.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/ZgULBCp.png</a>'. This content should also be served over HTTPS. app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/3OxOqmb.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/3OxOqmb.png</a>'. This content should also be served over HTTPS. 3app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/ZgULBCp.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/ZgULBCp.png</a>'. This content should also be served over HTTPS. app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/py5B0cm.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/py5B0cm.png</a>'. This content should also be served over HTTPS. app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=i.imgur.com/LoT21n1.png" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/LoT21n1.png</a>'. This content should also be served over HTTPS. sheetsandboxworker.js?20160926:250Starting up WEB WORKER app.js?1486144092:38 Final page load. app.js?1486144092:37 Auth'ed. app.js?1486144092:37 Go post auth! app.js?1486144092:37 initial setup app.js?1486144092:38 Heard playingplaylist change to -K_RTN9RL8H49DZ22P2G app.js?1486144092:38 -K_Xtp2ECpoeNO8N3jjs app.js?1486144092:38 PLAYING TRACK app.js?1486144092:35 T.r {attributes: Object, _escapedAttributes: Object, cid: "c0", changed: Object, _silent: Object…} app.js?1486144092:37 Got players value... app.js?1486144092:37 joining game... 3app.js?1486144092:35 Full load page! app.js?1486144092:37 We have 5 pages app.js?1486144092:35 Player -K_L7pTYa6rI9k3ZhYHu is offline... app.js?1486144092:35 Player -K_LB29IIqyHgISBTjJn is offline... app.js?1486144092:36 Global Volume: 0=0 app.js?1486144092:35 Player -K_XY4rB1uXw-uOuQCVV is offline... app.js?1486144092:35 Player -K_XYEM_B9jx5fXkchmY is offline... app.js?1486144092:35 Player -K_XZFuq3Nx528IHmCOz is offline... app.js?1486144092:35 Player -Kb2zXs9czwuv6w2d208 is offline... app.js?1486144092:37 Deferred finish joining... app.js?1486144092:31 Firebase Online app.js?1486144092:44 Loading Roll20 Chat Event Handlers app.js?1486144092:37 handle page changes app.js?1486144092:37 false app.js?1486144092:33 139 app.js?1486144092:45 Refresh Journal List! app.js?1486144092:45 Search took 6ms app.js?1486144092:37 init active page! app.js?1486144092:35 activate page! app.js?1486144092:35 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1486144092:38 Scan for new plays! app.js?1486144092:33 Do refresh link cache! app.js?1486144092:35 Graphics: 18 app.js?1486144092:35 Paths: 4 app.js?1486144092:35 Reorder by ZORDER app.js?1486144092:35 Reorder by ZORDER app.js?1486144092:45 Refresh Journal List! app.js?1486144092:45 Search took 4ms app.js?1486144092:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/26830922/l2H95rcj5Xcv0He905uBtQ/thumb.jpg?14832143055" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26830922/l2H95rcj5Xcv0He905uBtQ/thumb.jpg?14832143055</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/26830922/l2H95rcj5Xcv0He905uBtQ/original.jpg?14832143055" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26830922/l2H95rcj5Xcv0He905uBtQ/original.jpg?14832143055</a> thumb.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26910362/8xhCxVAAD7CevMhoXSygyQ/thumb.png?14834146445" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910362/8xhCxVAAD7CevMhoXSygyQ/thumb.png?14834146445</a> 403 (Forbidden) thumb.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26908978/X__f3goovD-ZMsryWExOQQ/thumb.png?14834119605" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26908978/X__f3goovD-ZMsryWExOQQ/thumb.png?14834119605</a> 403 (Forbidden) 4app.js?1486144092:30 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/26910362/8xhCxVAAD7CevMhoXSygyQ/thumb.png?1483414644" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910362/8xhCxVAAD7CevMhoXSygyQ/thumb.png?1483414644</a> app.js?1486144092:30 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/26908978/X__f3goovD-ZMsryWExOQQ/thumb.png?1483411960" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26908978/X__f3goovD-ZMsryWExOQQ/thumb.png?1483411960</a> app.js?1486144092:35 Reorder by ZORDER thumb.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26910602/Q2CJ2eacxUHwCBld_7Lo9g/thumb.png?14834149655" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910602/Q2CJ2eacxUHwCBld_7Lo9g/thumb.png?14834149655</a> 403 (Forbidden) mini.jpg:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26931214/3dxBVb9Xw5b2AdWXWj7J3g/mini.jpg?1483477811" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26931214/3dxBVb9Xw5b2AdWXWj7J3g/mini.jpg?1483477811</a> 403 (Forbidden) app.js?1486144092:30 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/26910602/Q2CJ2eacxUHwCBld_7Lo9g/thumb.png?1483414965" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910602/Q2CJ2eacxUHwCBld_7Lo9g/thumb.png?1483414965</a> thumb.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26910339/6kcbFRR-OvGsIawdIJTJPA/thumb.png?14834146345" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910339/6kcbFRR-OvGsIawdIJTJPA/thumb.png?14834146345</a> 403 (Forbidden) mini.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26910362/8xhCxVAAD7CevMhoXSygyQ/mini.png?1483414644" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910362/8xhCxVAAD7CevMhoXSygyQ/mini.png?1483414644</a> 403 (Forbidden) 2app.js?1486144092:30 Error loading image, probably due to cors. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/26910339/6kcbFRR-OvGsIawdIJTJPA/thumb.png?1483414634" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910339/6kcbFRR-OvGsIawdIJTJPA/thumb.png?1483414634</a> thumb.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26908978/X__f3goovD-ZMsryWExOQQ/thumb.png?1483411960" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26908978/X__f3goovD-ZMsryWExOQQ/thumb.png?1483411960</a> 403 (Forbidden) thumb.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26910362/8xhCxVAAD7CevMhoXSygyQ/thumb.png?1483414644" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910362/8xhCxVAAD7CevMhoXSygyQ/thumb.png?1483414644</a> 403 (Forbidden) thumb.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26910602/Q2CJ2eacxUHwCBld_7Lo9g/thumb.png?1483414965" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910602/Q2CJ2eacxUHwCBld_7Lo9g/thumb.png?1483414965</a> 403 (Forbidden) thumb.png:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/26910339/6kcbFRR-OvGsIawdIJTJPA/thumb.png?1483414634" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/26910339/6kcbFRR-OvGsIawdIJTJPA/thumb.png?1483414634</a> 403 (Forbidden) app.js?1486144092:34 setting src app.js?1486144092:30 Cols: 3 Rows: 2 app.js?1486144092:30 Took 1ms to generate cache.

There's a good chance that the cause of this issue is your GM accidentally deleting items from their Recent Uploads ; the nature of image caching commonly leads to misperceptions about the nature of such an issue. I would ask your GM if they have recently deleted anything from their Art Library.

GM says he did not delete anything from Recent Uploads, but many images are showing up broken in his Recent uploads Is there a way to recover the broken images, or does he need to re-upload everything? Thanks, Travis

He should delete the broken images from his Library. When uploading images, make sure that the file extensions of those images are either .jpg (not .jp e g) or .png. Converting any .gif files to .png before uploading is recommended.

thank you this resolved the issue. Please mark resolved.