Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account
This post has been closed. You can still view previous posts, but you can't post any new replies.

Stuck on "Loading" Screen

When I first got the link from my GM, I was able to create my account and access the campaign fine. But now, whenever I use the link. I'm stuck at a solid black screen with the Roll20 Logo and a giant "LOADING..." that seems to be infinite. I've tried waiting for it to eventually load, as well as just refreshing. Even trying different campaign links. According to the GM, my account isn't logged it, but when I go to the forums, or press the 'Exit Game' it shows that I am still logged in. Anyone experience something similar? EDIT: I've tried using two different browsers, as well as restarting my rig and clearing cache/cookies/etc.
Happening to me as well.
1335989496
Andy
KS Backer
I'm having the same thing happen. Tried it in both Firefox and Chrome for my own campaign and as trying to play in my buddy's campaign, but I was still stuck on the loading screen, didn't matter how many times I refreshed it. I'm pretty sure I'm up to date on Flash, but I'm gonna go make sure now.
Looking into this. Sorry for the hiccup.
Hm. Being up to date on Flash would not be the issue here. Can any of you give me stats from <a href="http://supportdetails.com/" rel="nofollow">http://supportdetails.com/</a>? I just created a new Campaign in Chrome as a GM and invited myself through my player account on Firefox and it seems to be working...
1335990135
Andy
KS Backer
Sweet, thanks. I'm up to date for sure on Flash now and it hadn't fixed it if that helps any. I'm using Firefox 11.0, Windows XP, and Flash is version 11.2.202.
It would be super helpful if one of you could open up the Developer Tools in Chrome when it happens and let me know if there are any error messages showing up in the Error Console. They would be in Red. <a href="https://developers.google.com/chrome-developer-tools/docs/overview#access" rel="nofollow">https://developers.google.com/chrome-developer-tools/docs/overview#access</a>
1335990866
Andy
KS Backer
Error console is just the tab labelled console, right? This is what I got: 2Unsafe JavaScript attempt to access frame with URL <a href="http://app.roll20.net/editor" rel="nofollow">http://app.roll20.net/editor</a> from frame with URL <a href="http://www.youtube-nocookie.com/embed/DXXXFsjUDVI?rel=0&showsearch=0&hd=1&modestbranding=1&showinfo=0" rel="nofollow">http://www.youtube-nocookie.com/embed/DXXXFsjUDVI?rel=0&showsearch=0&hd=1&modestbranding=1&showinfo=0</a>. Domains, protocols and ports must match.
Hmmm...that's just the Youtube video trying to load. I get that error as well and it's still working. Well, I will keep investigating further. Sorry for the trouble. Try holding Shift when you click reload in Chrome as well.
1335991461
Andy
KS Backer
Tried that just now, still no dice. I'm in no specific hurry, I'm sure you gents have your hands full today.
Sorry to keep asking you to do super-technical stuff, but can you follow those Chrome instructions and take a look at your Network tab and let me know if you see anything that's not getting loaded (again, it would be in red)?
Its not in red, but the gamma.firebase.com/roll20, still reads as "Pending" and has 0B of 127B. Everything else looks fine
I'm getting the same errors. Here is my network tab. Nothing red.
Yeah, that should just be Firebase connecting via Websocket. Perhaps the Websocket connection is getting blocked? (Although if so, it should re-connect via long polling...). I will put together a quick test case so we can figure this out.
Can you visit this address and tell me what you see? <a href="http://jsfiddle.net/LFmrv/1/embedded/result/" rel="nofollow">http://jsfiddle.net/LFmrv/1/embedded/result/</a>
I see Testing...
Okay, that's definitely the issue, then. You should see "Testing...It worked!" if you are getting a valid connection. I will see if I can come up with a temporary fix.
1335994688
Andy
KS Backer
Only thing I saw in red on the network tab was this. Couldn't get anything out of the jsfiddle, all it had was "Testing..." with a blank page under the header bar.
Thanks, Andrew. It's definitely an issue with establishing a WebSocket connection. I'm working on a fix now.
1335994845
Andy
KS Backer
Cool, no worries. Glad to help to track down bugs.
Hey guys, do me *one* more favor (we're almost to the bottom of this!) A combo of the last two things: run this (new) test case, and copy+paste or screenshot your Error Console output: <a href="http://jsfiddle.net/LFmrv/2/embedded/result/" rel="nofollow">http://jsfiddle.net/LFmrv/2/embedded/result/</a> It should give me a lot more info on exactly what's going on.
Here ya go!
1335997072
Andy
KS Backer
Here's mine
The saga continues, this one next, please! <a href="http://jsfiddle.net/LFmrv/3/embedded/result/" rel="nofollow">http://jsfiddle.net/LFmrv/3/embedded/result/</a> Sorry to make you guys jump through so many hoops, but we're making sure we get this fixed right :-)
Looks promising.
1335997868
Andy
KS Backer
Once more, with feeling
1335998098
Andy
KS Backer
Just checked the Roll20 editor now that it said worked for testing in the jsfiddle, still the same sad story with both Firefox and Chrome.
I haven't pushed that update out yet but am going to in a sec ;-)
It should be live within the next 10 minutes. Let me know in about that time if it's working for you. Again, you may need to shift-reload to get the changes.
Works! Excellent job!
Great! Now I can head off to sleep happy. Have fun!
Sleeping this early? hehe j/k *edit* by the way, nice work! :)
1336000352
Andy
KS Backer
Huston, we have lift off.
Just for my followup, I'm now working as well. Good job!
Great, thanks for following up, everyone. Closing out the issue.