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Can't load campaign on iPad

Howdy! I was trying to load up my campaign on the iPad, but it always crashes on the loading screen.  It gets to Roll20 loading screen and then... Crash.  I've tried it with Chrome, Firefox, and Safari.  Same on all three.  I'm a "Plus" subscriber so that shouldn't be an issue.  Any ideas?  I have a game tomorrow! :D
1493568506
Pat S.
Forum Champion
Sheet Author
Galen, I don't have an ipad but let's try our troubleshooting steps to get an idea on what is happening. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox . Tried Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
1493832508
Gid
Roll20 Team
Galen, Are you able to access the game in question on a PC or laptop? If you can, what may be happening is that the game could be too large for the tablet to load in and its timing out at the launch process. Typically what causes the most amount of game bloat are a lot of characters with complicated character sheets (since it will add the sheet's attributes to every single character in the game). You may want to break your game into smaller chunks, or delete characters you won't be needing anymore (Utilizing the Character Vault might be useful here). If you can't access the game on a PC or laptop either, then there could be an issue with the game itself. If so, can you tell us the name of the game that's causing the issues so we can take a look at it.