Can you give some more detail about what is not working? The basic steps are: 1) Add a character in the Journal. 2) Create a token on the tabletop. 3) Link the token to the character. 4) Customize token size and bars, and vision, aura, and light settings. 5) With the token selected on the tabletop, open the character in the Journal and click the Edit button. 6) If there is currently a token in the Default Token section, click Remove, and confirm the deletion. 7) Click the Use Selected Token button in the Default Token section. 8) Click the blue Save Changes button. 9) Drag the character's name from the Journal to the tabletop to re-create the token with all the settings you had made. If you make any changes to the token that you want to always be there, you will need to repeat steps 5 through 8.