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Payment taken via PayPal but account still in "Free" mode

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Payment taken via PayPal but account still in "Free" mode
  4. Resolved
1496711170
Luke
Permalink for 5135081 Quote
As the title suggests I attempted to renew my subscription but Roll20 gave me an error, paypal sent the confirmation e-mail and I have transaction ID etc but my account is still in Free mode. Please help!
1496714946
Gen Kitty
Forum Champion
Permalink for 5135312 Quote
For the protection of your privacy, all matters of this nature are dealt with by email.&nbsp; Please send all the relevant details to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> so we can help :)&nbsp; As this will be dealt with via email, the thread will be closed.