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Purchase didn't go through

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Purchase didn't go through
1502348694
Ido Tamir
Permalink for 5394727 Quote
Hi, I tried to purchase a 'plus' membership. Two issues: I didn't get any email / confirmation / error, it seems my card was processed, but my account is still "free". I accidentally pressed the purchase button twice, will I be charged twice? Can you please check? I emailed the "team" account but got no response. 10x
1502354031

Edited 1502354045
Ziechael
Forum Champion
Sheet Author
API Scripter
Permalink for 5394812 Quote
The team are US based (primarily) so you won't likely get a response until later today but emailing was the right course of action for financial enquiries. Fear not however, they'll get you sorted in no time once they've had a cup of coffee :)