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Drag and Drop from Compendium issue

I reciently purchased the Monster Manual which includs pre-generated tokens.  I am attempting to drag and drop both a bat, and a giant octopus onto the screen but nothing is generating when I try to do so.  Other tokens appear, such as a giant bat, but these do not.  Is there a glitch that is currently being worked on?  Thanks!
1509261451
Gen Kitty
Forum Champion
I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!