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I cant hear anyone in game and I cant speak in game

I have tried almost all of the troubleshooting solutions, and none of them seem to work, if you could help me with this I would be very grateful.
Having the same problem on our end in the session we are currently having. Using Discord right now to substitute but they are also having issues.
1511061249
Gen Kitty
Forum Champion
I'm sorry to hear that you're having issues with the site. Just to make sure we're on the same page, please carefully work through Steps 1 through 8 of the Roll20 guide to Audio Visual Troubleshooting : Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Please check if these issues persist when using both Chrome and Firefox. Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please&nbsp; read all of <a href="https://wiki.roll20.net/Video_and_Voice_Chat_Troub" rel="nofollow">https://wiki.roll20.net/Video_and_Voice_Chat_Troub</a>... and then do the diagnostic tests they ask for at the end and post the results.&nbsp; Without this information, we're reduced to agreeing with you that this sucks :)
&nbsp; GenKitty said: I'm sorry to hear that you're having issues with the site. Just to make sure we're on the same page, please carefully work through Steps 1 through 8 of the Roll20 guide to Audio Visual Troubleshooting : Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Please check if these issues persist when using both Chrome and Firefox. Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please&nbsp; read all of <a href="https://wiki.roll20.net/Video_and_Voice_Chat_Troub" rel="nofollow">https://wiki.roll20.net/Video_and_Voice_Chat_Troub</a>... and then do the diagnostic tests they ask for at the end and post the results.&nbsp; Without this information, we're reduced to agreeing with you that this sucks :) I appreciate you popping in but its not on my end. It seems like an East Coast NA problem for what i can tell. And i can see the inconsistency in whats going on as im on roll20 every day almost. Tested several PC's and most result in the same issue.