Roll d20 hosted game not working since Google Chrome update today - GM page and player pages freeze

v63.0.3239.84 Google Chrome Was working fine this morning, but since update an hour ago, when players and GMs log on, web site is unresponsive and freezes after 30 sec to 5 min.  Tried reloading, tried updates plug ins, clearing cache, disabling video, etc, etc. Nothing is working. Cant play or host game. Speedtest showing me at 212 high speed download / 11 upload speed at present.  No other web site or app having issues for me, just roll d20.

Be sure you disable any extensions in Chrome, especially LastPass if you use that. Have you tried Firefox?

Froze for me in Chrome as well, and when I try to go to Firefox it also eventually freezes and crashes too. No other site has these issues for me other than Roll20. 

Same here my DM and I froze each other out and while we each could hear other players in our group of five we could not hear each other. I had to drop from the game I've been waiting all week to play...:(

Good to hear we are sharing misery, wish the Dev's would respond or offer solution . . .  We switched to lap top and worked on Windows 7, pre Chrome update, if that helps.

Thank you-I had to drop out of the game last night. I used Discord earlier in the year when there were those other difficulties with audio/video and we disabled the audio/video in Roll20. Discord worked well enough until Roll20 got their act together again. And now this...If it's a Chrome issue I'll try playing on Edge as my browser. 

Still no reply or response from Roll d20 team . . .guys (roll d20), I already lost my weekly game last night for 4 players due to tech issues, we limped through about a half session, but this is not worth it.  I need some support for the money I am paying.  I have been supporting (financially) Roll d20 for years now and have had continued issues throughout the years.  This is just the latest.  Its getting really old.  

Worked for me and my group of 5 last night, though it was a little unusually slow at times. Just throwing in a data point.

Drespar, Im using Chrome, I dont use an old out dated, unsupported browser like Firefox, so not doing that. No add ons or extensions are running.  I am not disabling my virus protector while running live games online through the internet, I have been using Trend Micro for 9 years now, it has not caused problems to date. I already said I cleared my cache and followed the steps listed, as I could. The issue is in Storm Kings Thunder roll d20 purchased adventure for a campaign I have been running for 9 months now, problem started last night, after I ran a google chrome update to current version and then logged on roll d20 site.  Only I was having the issues, my players for the most part, were not. I have not run a console log, but will walk through those steps next . . . glad I could trouble shoot your site for you, I guess while not being able to run my game on your site, that I pay for, I will have some extra time to work through the console log request and work on getting you logs.  Can I charge you for my time for this work I am doing on my problem on your site?   And, as you can see from the this thread, I am not the only roll d20 user having this issue last night . . .

The reason we at Roll20 request console logs is that the program works for us on our computers with our setups, which means something unique is happening on the user end-- as even you pointed out, your players didn't seem to be having problems. A console log helps us identify issues that we might not be able to otherwise effectively duplicate. Other extensions or combinations of circumstances that are specific to you (or a group of users having similar issues) helps us isolate and solve problems.

GM Sean said: Im using Chrome, I dont use an old out dated, unsupported browser like Firefox, so not doing that. Firefox is a current and updated browser, and is one of the two supported browsers on Roll20. Maybe you're thinking of another browser?

Just do any search on the web for current news on Mozilla (parent company of Firefox) from 2015 to 2017 and you will see their struggles to keep this browser current, relevant, or even supported.   I would link stuff, but too frustrated already to start derailing my own thread.

And I like how we keep glazing over the facts here . . . I am using Google Chrome, a supported browser of this web site.  I have been for years, on this web site.  Why would I need to switch browsers if Chrome is supported??

GM Sean said: And I like how we keep glazing over the facts here . . . I am using Google Chrome, a supported browser of this web site.  I have been for years, on this web site.  Why would I need to switch browsers if Chrome is supported?? As Nolan explained, the reason we're asking you questions is to gather  the diagnostic information we need to help diagnose your issue. If you're unwilling to provide the information we won't be able to assist you further. As this issue isn't affecting the vast majority of Roll20 users, there is something about your specific local set up disrupting Roll20's performance and ruining your gaming experience.  For example, you've suggested these issues started with a Chrome update. Switching to another supported browser (IE Firefox) and seeing if this resolves the issue would give us an important piece of information as to whether or not the update is involved in your issue or is just a coincidence. If you're unwilling to test Roll20 on Firefox would you be willing to do so by rolling back to the previous version of Chrome? Testing Chrome in Incognito mode. Testing with a newly created and mostly blank game? Testing from a different computer on the same network, using the same internet connection?

GM Sean said: Just do any search on the web for current news on Mozilla (parent company of Firefox) from 2015 to 2017 and you will see their struggles to keep this browser current, relevant, or even supported.   I would link stuff, but too frustrated already to start derailing my own thread. Firefox Quantum (rebuilt engine) was recently released in the last month or so and runs Roll20 noticeably faster than Chrome. I ran into the same problem as you tonight and switched over to Firefox  so that I could run my game.

Truth to tell, it is an Audio/Video issue within Chrome when running Roll20. I proved that by logging in all my players and myself last night (after Saturday's debacle when both I and my DM in another game kept knocking each other off Roll 20, him from a Mac and me from a PC both on Chrome), disabling A/V within Roll 20, and logging back in with Discord as our A/V platform. This worked fine, and we played well-but I feel like I am back in the same situation that drove me to use Discord earlier this year-a slow growing problem that has forced me to look outside Roll 20 for a solution. That's enough work for me-running logs and troubleshooting is not time effective for me-I need to work on my campaign! As Roll 20 was working fine for us prior to the Chrome and Windows 10 updates and we had stopped using Discord for over 3 months-it is a setback to say the least.

Kudos to Brian for suggesting Firefox though...I will check that out.

The GM said: Truth to tell, it is an Audio/Video issue within Chrome when running Roll20. I proved that by logging in all my players and myself last night (after Saturday's debacle when both I and my DM in another game kept knocking each other off Roll 20, him from a Mac and me from a PC both on Chrome), disabling A/V within Roll 20, and logging back in with Discord as our A/V platform. This worked fine, and we played well- but I feel like I am back in the same situation that drove me to use Discord earlier this year-a slow growing problem that has forced me to look outside Roll 20 for a solution. That's enough work for me-running logs and troubleshooting is not time effective for me-I need to work on my campaign! As Roll 20 was working fine for us prior to the Chrome and Windows 10 updates and we had stopped using Discord for over 3 months-it is a setback to say the least. Wow, you summed up exactly how I feel . . . more than one of us GM's suffering poor support and a poor product on roll d20.  Download and use another browser . . . find a 3rd party solution . . . run logs and let us figure it out if we can . . . etc. Why not just pay for the service you offered, log in and run my game?  This is BS.

As this conversation has been derailed considerably from the original intent, this thread will be closed. Please, if you experience any problems, feel free to create a new bug report outlining your issue and provide as much information as possible so that we can help resolve the bug. Thank you