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I can't hear ONE player

My group switched to Firefox due to new issues with Chrome. I can communicate with everyone except ONE other player; he and I can't hear each other, but everyone else can hear both of us.
1514050510

Edited 1514050521
Drespar
Roll20 Team
Hi Christopher, Please carefully work through to the first three steps of our guide to Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeed in resolving the problem, please thoroughly work through Step 4 . (Don't forget the complete Console Log!)