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Not receiving audio from other players.

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Not receiving audio from other players.
1390270548
Sirius Faerie
Permalink for 594297 Quote
We have checked all the settings and they are good but I cant hear audio from the other person
1390316345
Sarah A.
Pro
Permalink for 595032 Quote
I'm got a few questions: 1. Are you using the built in voice/video chat in Roll20? 2. If #1 is yes, are you using the WebRTC or Flash Version? 3. Is the other person using the same version as you? 4. Was this working previously and has stopped working or never worked at all? 5. Please go to <a href="http://supportdetails.com/" rel="nofollow">http://supportdetails.com/</a> and copy and paste the results into this thread (but remove the IP address, please).
1390316614

Edited 1390316683
Gid
Roll20 Team
Permalink for 595037 Quote
Are you trying to use WebRTC (default), Flash or running Roll20 through Google Hangouts? Have you tried all three of the available voice/video options to see if one of them works? Can the other user hear you or is it silent for the both of you? If you're both using WebRTC, are you both using either the latest versions of Chrome or Firefox? Did you make sure that both you and the user has their settings set to "Voice" or "Video & Voice" under both "I want to Broadcast to others:" and "I want to Receive from others:"? Did you make sure your "Video/Player Avatar Size:" is NOT set to "Names Only"? Sarah, I'm convinced, is a thread ninja.
1390344904
Sirius Faerie
Permalink for 595898 Quote
Like I said we checked all the fracking settings and even tried different stuff. We where using the built in stuff, not google (we where both on chrome though). I was broadcasting fine apparently, the other person did have the thing work but it didnt even come up for me... We haven't seen if anyone else is or isn't audible for us yet.
1390348818
Sarah A.
Pro
Permalink for 596186 Quote
Just to clarify, both you and the other person tried the Flash AND the WebRTC version and weren't getting audio on either?
1390361371
Sirius Faerie
Permalink for 596681 Quote
hmm don't I don't remember, next time Ill make sure to double check that...
1390401641
Sarah A.
Pro
Permalink for 597333 Quote
Thanks, and let me know if switching helps the problem. If you could also go to <a href="http://supportdetails.com/" rel="nofollow">http://supportdetails.com/</a> and copy and paste the results into this thread (but remove the IP address, please), that might provide some helpful information.
1390404231
al e.
Permalink for 597382 Quote
We just ran skype in the background when the audio didn't work.
1390436807
Sirius Faerie
Permalink for 598475 Quote
al e. we where trying to use the in-game stuff to avoid skype, it messes with my audio and so I can't listen too the sweet jukebox that roll20 has or any video for background sound
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