Roll20 Lagging beyond reason.

Have you checked to see if every campaign you create or join is unable to load? Or is it due to one campaign in specific?

Could you supply us your <a href="http://supportdetails.com/" rel="nofollow">http://supportdetails.com/</a> (sans your IP address), Autumn?

What I really need is a C&P of the stats that are listed when you go to that site (everything except your IP address, I don't actually need that.)

No worries about trying to export a file. All you need to do is copy the text you see when you go to that site and paste it here in this thread.

That's what I needed, yup. Just to double check, have you gone through the steps listed on our wiki - <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a> Often the biggest culprit for Roll20 problems are extensions or addons, so double check that's not causing you issues. The last element on that wiki page describes how to provide a console log. The next time you're fighting with getting a campaign to load, bring up your console log and see if you got any errors cropping up. If anything does, copy it and paste it here.

Did you check your console log for errors?

I think basically at this point, as Gauss has pointed out, we are trying to figure out if this is a campaign-level issue (e.g. you're in a campaign with a lot of stuff going on) or if it's a computer-level issue (e.g. something with Roll20 in general isn't working with your computer). If you could just make a campaign yourself without anything in it and add a single token using the Art Search tab and see if it's still extremely slow, that will help us narrow it down. Also it would be good to know a little about your computer in general. Is it a desktop PC? How old is it? Does it have a dedicated graphics card or does it use the built-in Intel HD graphics? Etc. Thanks!

Are those warnings you're getting more of that "Failed to load resource: the server responded with a status of 403 (Forbidden)" error message that you were getting earlier or is it something different? If it's different, couldn't hurt to share what you're seeing there too.

Oh, interesting. Well that would certainly explain it. I wonder why that issue is happening, though. Hrm. I'll try and tackle this further on Saturday night (my next work night). Sorry for the delay.

Actually, try this. After the game loads, your URL in your browser will be something like " <a href="https://app.roll20.net/editor" rel="nofollow">https://app.roll20.net/editor</a> ". Change it to " <a href="https://app.roll20.net/editor/?webgldisabled=true" rel="nofollow">https://app.roll20.net/editor/?webgldisabled=true</a> " and press Enter. It will reload the game but it won't try to use WebGL. See if that makes a difference. My guess is it will fix it. That's not a long-term fix, though, as you're just not using WebGL at that piont which means some things aren't fully optimized. But your computer can probably get by fine with software rendering until I figure out the issue.

The fact that this line is showing up in your log: USING WEBGL ACCELERATION... app.js?1389999192:22 Means that for some reason the disable flag didn't work. You might try clearing your cache since I pushed out new code (should be unnecessary, but doesn't hurt to give it a shot). Oh, I see, it looks like I gave you the wrong link, sorry about that. It should be: <a href="https://app.roll20.net/editor/?disablewebgl=true" rel="nofollow">https://app.roll20.net/editor/?disablewebgl=true</a>

Did you try the "disablewebgl=true" flag? Did that help?

Ravi, Keii, did you follow all of the steps in <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a> already (I noticed you disabled your extensions, but I wanted to cover all bases)? Do you see anything of note in the console log when your game starts to lag? If so, could you post it, please.

Ravi said: Map was working for our group of 8 Saturday night and then all but stopped in the middle of the game. Migrated all objects to a clipped version of the map and lag was still several minutes, which makes it unusable. Macs and PCs using Chrome and ipads using Safari from Northern VA with two across the country in Seattle. Figured west coast Saturday night games got started and that was all she wrote. Are you talking about graphical lag or network lag? Graphical lag would be where as your panning around the screen, things are really jerky. Sort of like a movie skipping. Network lag would be where you move a piece and then it takes a long time (30+ seconds) for it to move on someone else's screen.

@Patrick: When you say the "entire interface is laggy" -- do you mean specifically when you pan around the tabletop or move a piece around, or is the rest of the interface (e.g. opening up a journal tab and scrolling, scrolling through the chat log, etc.) also very laggy? The 3D Dice use WebGL, so I wouldn't expect them to work well if you're experiencing issues with WebGL. However, with WebGL turned off I would expect that the interface other than the 3D dice should work fine, especially in a new/blank campaign.

Autumn said: No, rolling 1 dice was horrible, I can't imagine the terror or lag thereof if I were to roll more...the problem still persists, but the disable link from before helps reduce the strain. Rolling 1 dice with 3D Dice, you mean? Or just in the text chat?

Since most of you seem to be having this trouble in Chrome, I'm wondering if you could do me a favor and open (just type it in the URL bar like a website address): chrome://gpu/ In your browser. That should give you an output like the one below: Graphics Feature Status Canvas: Hardware accelerated 3D CSS: Hardware accelerated Compositing: Hardware accelerated on all pages and threaded CSS Animation: Accelerated and threaded Flash 3D: Hardware accelerated Flash Stage3D: Hardware accelerated Flash Stage3D Baseline profile: Hardware accelerated WebGL multisampling: Hardware accelerated Texture Sharing: Hardware accelerated Video: Hardware accelerated Video Decode: Software only, hardware acceleration unavailable WebGL: Hardware accelerated Problems Detected 137247 , 133828 Driver Bug Workarounds clear_alpha_in_readpixels disable_multimonitor_multisampling needs_offscreen_buffer_workaround set_texture_filter_before_generating_mipmap unfold_short_circuit_as_ternary_operation use_current_program_after_successful_link validate_multisample_buffer_allocation Version Information Data exported 1/22/2014 10:32:56 AM Chrome version Chrome/32.0.1700.77 Operating system Mac OS X 10.9.1 Software rendering list version 6.18 Driver bug list version 2.26 ANGLE revision 2449 2D graphics backend Skia Driver Information Initialization time 13 Sandboxed false GPU0 VENDOR = 0x10de, DEVICE= 0x1184 Optimus false AMD switchable false Driver vendor Driver version 8.18.22 310.40.05f01 Driver date Pixel shader version 1.20 Vertex shader version 1.20 Machine model MacPro 3.1 GL version 2.1 GL_VENDOR NVIDIA Corporation GL_RENDERER NVIDIA GeForce GTX 770 OpenGL Engine GL_VERSION 2.1 NVIDIA-8.18.22 310.40.05f01 GL_EXTENSIONS GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod Window system binding vendor Window system binding version Window system binding extensions Reset notification strategy 0x0000 If you could just copy+paste that in here or give me a screenshot of it, that would be super helpful and might give me some further insight. Thanks!