Hey Lori! Refunds are possible and a priority whenever received, depending on what you're asking to be refunded for of course. As a general rule though we refund, or if we can't, we email you immediately explaining why. Can you email us your request again with the header "Lori Refund" so we can make sure we're getting it and something weird isn't happening email side? to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> please and thank you :)
