Players Can't See My Map

My players cannot see any part of my Map beyond a 25x25 grid no matter how i adjust the settings on any map, I'm forced to decrease back down to a 25x25 grid, move the map, and then relarge it to its prior size. I've never had this problem before in nearly 6 years of playing on Roll20 and suddenly  my players can only see a very small portion of my map. I lost an entire preplanned adventure to this issue and it is extremely important that it is resolved as soon as possible because I leave for 6 months in only 20 days and wont be able to run any games in the meantime. PLEASE. Help.

We're currently experiencing the same problem on one of our games. However, in other accounts we have maps that are 40x40 and seeing them as a player is no problem. I know it sucks but trying in a different game/account might work, but other than that there's not really a fix.  I think this is a programming issue on Roll20s end.

I am attempting to run a game on a 70 by 70 size grid, and They've played on maps even bigger than that before now, and been able to see the entire map and everything. I do not understand this. Also it appears the Fog of War feature is also broken for my players and is no longer working.

Yeah... the problem seems to be that the actual map size is defaulting back to a 25x25 grid, which is the standard if creating a map even though I changed it to 30x30, 50x50, etc... and that is what the player then see, the top left 25x25 of the 30x30 map that I created

This is a very recent issue, we just gamed two days ago and had no issues with the maps at all then.

The issue has not been fixed on my end. I keep trying to upload a 30x30 map of a church. The very second I expand it to 30x30, my entire chrome browser suddenly freezes, goes to a black screen, and now the campaign simply refuses to launch properly even after being forced to alt+f4 out of it (as it crashed on that map, it keeps reloading on that map and freezing again). I've had to resort to launching it on Firefox, which has acted as sort of a tedious bypass for me but my players aren't having the same luck. It refuses to load for some of them regardless the browser. I may try cutting the church map into 4 sections and see if that helps, but it is already below the 10MB limit and I would prefer to see if there is a way for this issue to be resolved the normal way.

hello. im a premium member. i have a session tomorrow and my players cant see map

James B. said: hello. im a premium member. i have a session tomorrow and my players cant see map Drespar said: Hi DaveFY, Could you create a new bug ticket, including results from our  Guide to Solving Technical Issues . Thank you! pretty sure this applies to you as well James B.