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New Marketplace Creator

  1. Community Forums
  2. Roll20 Marketplace & Creative Content
  3. New Marketplace Creator
May 14 (7 years ago)
CyborgPrime
Pro
Marketplace Creator
Permalink for 6382044 Quote
Hi! 
I'm a new Marketplace Creator - I do sci-fi expansions. 
I'm eager to upload my content, but since filing my paperwork, I have not heard back from the team@roll20.  My emails have gone unanswered for a week.

I'm wondering if my emails went t the spam box, or if it's just normal not to hear back for a while?  Any tips would be appreciated.

Thanks!
May 14 (7 years ago)
Dean
Roll20 Team
Permalink for 6382192 Quote
It can sometimes take a couple of business days for a response on such matters, as there is a high volume of paperwork that must be reviewed and processed. If you don't hear anything in the next few days let me know and I'll see if there's an issue. Thanks!
May 14 (7 years ago)

Edited May 14 (7 years ago)
CyborgPrime
Pro
Marketplace Creator
Permalink for 6382219 Quote
Cool - thanks Dean.  BTW- are you the same dean I've been communicating with by email?  DeanB?

May 14 (7 years ago)
CyborgPrime
Pro
Marketplace Creator
Permalink for 6382297 Quote
aha- I see that you are - ok well as long as you say my stuff has been received and is in the queue, then I'll stop bugging you.. for a few more days.

;)
May 14 (7 years ago)
Dean
Roll20 Team
Permalink for 6382994 Quote
Yep, that's me :)

And yes, we're experiencing a bit of a backlog on marketplace tickets. We're a small team processing dozens of marketplace requests and paperwork each week, so it can occasionally be a few days to get back to non-urgent requests. I'm working to clear out most of that backlog today so you should have a response by tomorrow the latest. Thanks!
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