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Players cannot move their tokens after permission is given to them

1391930120

Edited 1391931097
Hi I started using this a few months ago for a campaign with friends, but I've recently noticed that my players can't move their tokens or select them, etc. I have already given each of them the permissions after they log in, and I even tried the "all players" permission but nothing works. In GM mode I can of course use and move the tokens but if I go into player mode (even if I give permissions to myself) it doesn't work. Please help. I am using Chrome, Windows 8.1, as far as I know my players are using Chrome or firefox. PS - I guess I should also mention, that the tokens are created by me and uploaded, they are in png format, and they can be seen fine...not sure if this makes a difference, but I notice that "tokens" taken from the roll20 image search don't seeem to have this issue....
1391931397
Gid
Roll20 Team
Just to double check, the tokens are on the Token Layer and not the GM Layer, correct?
Yes the layer is set to the token level and so are the tokens...im finding this problem is kind of inconsistent but it does happen to certain images, not sure why? Any ideas on a work-around? I guess I could always move the tokens for my players but that sort of kills the interactivity of this app.
1391997336
Gauss
Forum Champion
Glen , please send me a join link and I will come take a look.