Have your player reset their browser zoom to 100%. If that isn't the issue, would you please ask your player to carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please have the player thoroughly work through Step 4 . (Don't forget the complete Console Log!)
