Roll malfunctioning

Hi, So as of 09/29/18, one of my player's rolls in our Blades in the Dark game glitches out, showing half of the roll image but not the results. His is the only character sheet this is happening to, and has been rolling manually since last week. This week, 10/06/18, I tried giving him a new character sheet. Unfortunately, I have somehow lost the ability to assign character sheets to ANY players in ANY games. I tried some old games from long ago and I get the same problem regardless - when I choose a player in the "Can be edited and controlled by" tab of the new character sheet, I select the player and hit "save changes" as I always have (been using roll20 for 4 years now). The character sheet details claim that such-and-such player has control of the sheet, but their little colored circle does not appear beside the sheet in the journal tab. Subsequently, the actual player does not in fact see or have any control over the new sheet. So, the sheet itself is set to the player's name, but their colored circle does not appear and they do not see the sheet at all. This is very bizarre and has never happened to me before. I cleared my browser cache. I use Firefox, and am fully updated at v. 62.0.3. I use Windows 10. I do not currently have an anti-virus software, and Javascript is enabled in my browser. The only add-on I have is an AdBlocker, which has never interfered with my games before and I've had activated the entire time I've used roll20 (again, 4 years). I'm unclear how to take a Console Log in roll20, plus I'm posting this report the day after the character sheet issue started and a week after the rolling issue started, so that log might not be there anymore? I looked through the instructions given in the "Solving Technical Issues" page of the Wiki but couldn't figure out how to get the specific log from the game dates. Please let me know if there's any more information you need from me. Below I've attached a side-by-side of what the rolls should look like vs. what my player (Michael) ends up with when he rolls. Thanks, and I eagerly await your response. Best, Patrick.

Can't help or advise on the blades in the dark specific roll template issue, however, I do know what the problem with the assignment is. You must set the character to both be controlled by the player as well as visible to the player. I can't speak to whether this is the intended design decision or not, but it does allow for some interesting uses of macros and hidden character sheets.

*face smacks into hand* Scott C. you're so right. Forgot the journal portion of the character sheet. What a dunce move. However, the rolling issue IS still occurring, so I'll keep this post for that portion. The embarrassment is real, but then again, I'm just happy to have character sheets again! Thanks Scott!

A game's creator is often able to fix issues with their Text Chat by clearing the Chat Archive (note: not clearing your current Chat Log ). A GM might want to copy/back up the Chat Archive before the creator clears it.  Let us know how that goes for you before we get into deeper troubleshooting :)

I won't know until next week when we play again whether my player's rolling works or not, but I did go ahead and clear the Chat Archive. Thanks for the assistance, hopefully that will do it.

Hey GenKitty and Scott C, my player returned to the game and rolled, and it worked! Clearing the chat archive did the trick. Thanks for the help, started today worried and ended it happy. Thanks again!

Glad to hear everything is going well now.  I'll mark this as Resolved and close the thread, but please don't hesitate to start a new thread if you've any questions or concerns.