Freezing then crashing or wonky mouse icon

Ok so I have been having this issue for a while now, I will get a sudden lockup and then blue screen of death randomly in roll 20. If I do not get the blue screen the freeze up stops and i can continue what I am doing, but my mouse cursor usually stays the "I" and is multi colored. If I do not shut down the computer it will eventually blue screen on me and everything runs slow while I have the weird cursor. Also I can not tell the computer to restart it will shut down and not come back on I have to shut down then turn it back on. I have tried to rule out programs that I had opened at the same time and it happens no matter what I have open. This issue only happens when I am in roll20. I have tried firefox and chrome and have had it happen in both. Anyone have any idea what that could be? If you need more info let me know.

sounds like either a driver problem, or hardware failing. If it started about the time of rugged reroll going live, it might be due to the switch to webGL for rendering maps. If your video drivers dont support webGL or dont support it properly that could cause the symptoms you are having. The other things that come to mind are bad memory, a failing processor or graphics card, or some power delivery issue(either the power supply, or the on board voltage regulators). To see if your computer supports webGL visit <a href="http://get.webgl.org/" rel="nofollow">http://get.webgl.org/</a> and see if it works. To find out if the crashes are webGL related (assuming your computer supports it), after you load in, try changing <a href="https://app.roll20.net/editor" rel="nofollow">https://app.roll20.net/editor</a> to <a href="https://app.roll20.net/editor/?disablewebgl=true" rel="nofollow">https://app.roll20.net/editor/?disablewebgl=true</a> in your brower's URL bar (and press Enter). if you dont get any crashes with webGL off try updating your drivers.

Thanks, it looks like my computer supports webGL so I will have to try turning that off. One other thing I thought of was that I had made a huge map for a building with multiple floors. I just made each floor one image and also made only one floor per page. Thinking about it I think that is when it first happened was when I was building that page before rugged reroll.

Were you having the crashing issue with just that one campaign, Lafargo? You could try creating a new, blank campaign and see if that crashes as well.

I have only been playing in one at the moment. I have not tested it in other campaigns. The only problem is it can take a minute or it could take hours before it happens. I should be starting up another campaign as a player soon so I will see if it does it in that one too.

This is a long shot, but it is a possibility. I am wondering if either your CPU or your GCPU is overheating. All kinds of whacked out, inexplicable, crap can pop up when that happens. Take the side of your PC off, and vacuum it. Don't blow air into it with compressed air, you'll just cram dirt further into the power supply - suck it out. You can blow out your keyboard, but you don't want to cram dirt into motors. Make sure any vents are clear, and that the cooling fans don't look like barnacles are growing on 'em and that they spin nicely. leave the PC open and try that. If it locks up again, put a literal house fan on the open side of the PC. Try it again and see if that keeps it cool enough. The last item is if your power supply is on the way out, but not so far gone that it simply doesn't work, it might be running out of juice when a particular combination of things are running. I spent two days on a PC at a place I used to work at until I narrowed it down to Quicken causing a crash. After uninstalling, reinstalling, and freaking reformatting without success, I finally tossed a spare Power Supply in it, and blam - fixed. Anyway - at least something else to try. Good luck.

Well I got a long session on Saturday so I hope all works out with the tips you all have given me, I will update after that.

Well good news it is NOT roll20. :) It happened last night when I was not even in roll20 for the first time so that rules it out. So I guess I will figure it out sooner or later. The newest thing it is doing instead of bluescreen after the freeze is just rebooting the computer. Thank you all for the help!