I would lose my premium status between the 15th to 18th of the month, and sometimes not even get map packs I would pay for. When I would contact the support about this, they would claim it was for non-payment, despite the fact that I would drop the monthly payment even before my rent or bills would be paid. Every month on the 1st at 1am (When my payments would hit) I would drop my payment, and would not drop my payments for rent, utilities, or cable until 5PM or later. Since the last time, when my bank personally got involved, I have boycotted marketplace purchases and paid memberships while debating buying Fantasy Grounds or one of the other VTTs on the market. Then I heard that Roll20 was making changes and trying to fix their issues, starting with the Subreddit earlier today. So I will ask it here as well as there since the topic seems to keep disappearing and reappearing: What is going to be done for those of us who have been ripped off by what I am assuming are computer errors (not willing to throw out the suggestion of possible embezzlement, though it is a possibility)? Will we get a second chance to try to show that we have been wronged, and get at least an apology? Or will we be getting left to suffer negative feelings about Roll20 like the guys from Taking20/WebDM/DawnforgedCast/etc while we shift over to other VTTs?
