"Connection" with my player

Hi! Last Sunday night i played with my gamers in Roll20 but (for many times) i cant's see their avatars and and the movements of their tokens. I checked my connection and it was very good. This problem was also detected by my friends who use the program in this period to mastering...

Hi Frensis, that sounds very frustrating.  Could you please carefully work through these steps of our guide to   Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions  and  anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Thank you!