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Using chat breaks chat/rolls/the game

Hi there, Our game has been plagued by a pretty bad error since last night. The game loads fine for everyone to start with. However, as soon as anyone types something into chat, or as soon as anyone makes any rolls, whether by typing or clicking a roll on their sheets, the chat window completely breaks. The previous rolls in the window disappear, and just become empty boxes with no information. Scrolling up, it seems like the text does start again. To the best of my ability, the text disappears from any point after halfway through last week's session, when I accidentally refreshed midway through the game and reloaded roll20. Everything after that point becomes an empty box whenever a roll is made or something is typed into the chat - and the new rolls don't show up, not even as empty boxes. When accessing the chat log out of game, it does have all of the newly made messages that made the chat break and which didn't show up. However, these do not show up in game itself! The last box listed in the chat window in game, is a roll from a week ago. It seems to be more than just an issue with the chat log; pings and rulers still show up locally, but they don't show up for other players. I also cannot make handouts spring up for other players. For what it's worth, I am using the VTT Enhancement Suite, but that should not affect any issues that aren't local, and disabling it also does not make this stop. Any thoughts as to how the game broke? Thanks.
How and why it broke, I can't tell you. I think it has something to do with changes made 'recently' with how R20 deals with text, but I'm not sure. I do know you're not the only one to have this problem, or something similar to it. The official response in other similar cases has been "Delete the chat history" (From outside the game, as GM) Yes you'll lose all previous data. But it should make it work as expected, until you hit such a bug again. Good luck!
1547576366
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
This can happen when the chat log becomes corrupted for some reason. A game's Creator is often able to fix issues with their Text Chat by  clearing the Chat Archive  (note: not  clearing your current Chat Log ). A GM might want to copy/back up the Chat Archive before the Creator clears it.