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Images won't upload on Game forum

1549047211

Edited 1549047237
The images i'm trying to upload are not working. I just get the white blank loading page and nothing happens. I have followed all the instructions roll20 have recommended and nothing is working. I want to say that prior to the new "crappy" button edits you have installed in the forum editor tab everything was working great. I was able to place pictures anywhere i wanted on the forum and the fonts were all sized and colored properly. It's a mess and just want an answer or fix for all this. I have been a pro user for some time and LOVE this program. It's affecting all my post and just need help with this...
If none of the steps from the&nbsp; Solving Technical Issues &nbsp;page resolved the issue, we may be able to help further if you provide us with information about what exactly is going on with your specific game session. The things we need with every bug report are: A detailed description of the issue. The more information you can give us, the better able we'll be to fix the issue promptly! Step by step instructions on how to reproduce the issue. Your computer's settings (A good place to find this info if you don't know it is&nbsp; Support Details ): Web Browser Browser Version Operating System If Javascript is enabled Your anti-virus software List of any browser add-ons or extensions enabled You can optionally include screenshots by using the "Attach a File" link when submitting a post. A Console Log from the moment you logged into the page through when you encountered the issue. A console log is a listing of the activity that Roll20 is doing while you play, so we can spot anything that deviates from the norm. Follow the instructions below to open your log, then just copy and paste everything into your bug report forum post and we will aid you further. In Google Chrome Use the keyboard shortcut: Command - Option - J (Mac) or Control -Shift -J (Windows/Linux). If that doesn't work, follow these instructions:&nbsp; <a href="https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console" rel="nofollow">https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console</a> In Mozilla Firefox Use the keyboard shortcut: Control-Shift-K (Command-Option-K on the Mac) If that doesn't work, follow these instructions:&nbsp; <a href="https://developer.mozilla.org/en-US/docs/Tools/Web_Console" rel="nofollow">https://developer.mozilla.org/en-US/docs/Tools/Web_Console</a>
1549431650

Edited 1549435564
vÍnce
Pro
Sheet Author
I really don't wish to hi-jack this thread, but isn't this a "known issue" already? <a href="https://app.roll20.net/forum/permalink/7166127/" rel="nofollow">https://app.roll20.net/forum/permalink/7166127/</a> Stephanie B. &nbsp;said: Image uploading on the forums is finicky sometimes. It's the same for admins as for users-- it just fails sometimes, and is something on the "to fix" list if we can ever figure out why it fails.) Here's what I do: Create your post and save it, without images. Open the developer tools (F12). Drag/drop or use the uploader to put the image in. If the window goes white, look at the console and see if there's a red error message (there usually is when this happens). If so, uploading failed. Reload the browser and try again. Because you saved the post, you won't lose anything. When the blue spinner runs, it's actually uploading. Wait a minute. When the image finishes uploading, save the post. Repeat for each image (save after each one). It's not elegant, but it's how I get pictures into the announcement posts and forum threads. It can take several refreshes to get the image to finally upload. I have personally experienced it nearly every time I want to upload an image. ;-( I'll include my info here, but I can create a new bug report if you like... My specs (I tried to insert my image here, but alas, I only get the blue swirly upload image that never goes away): <a href="https://i.imgur.com/AJF0Xf5.jpg" rel="nofollow">https://i.imgur.com/AJF0Xf5.jpg</a> With all my extensions disabled, h ere's my console log of trying to upload and image to this post. med.JPG:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/73190301/oebIBnBnG5OA_UXIL_ZmLA/med.JPG?1549430615" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/73190301/oebIBnBnG5OA_UXIL_ZmLA/med.JPG?1549430615</a> 403 (Forbidden) Image (async) attr @ v2.js?1548784398:26 Mt @ v2.js?1548784398:25 attr @ v2.js?1548784398:26 (anonymous) @ v2.js?1548784398:125 t.Deferred @ v2.js?1548784398:31 Gt @ v2.js?1548784398:125 e.insertImage @ v2.js?1548784398:126 e.invoke @ v2.js?1548784398:128 summernote @ v2.js?1548784398:128 success @ v2.js?1548784398:144 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 i @ v2.js?1548784398:26 (anonymous) @ v2.js?1548784398:26 load (async) send @ v2.js?1548784398:26 ajax @ v2.js?1548784398:26 t.ajax @ v2.js?1548784398:31 onImageUpload @ v2.js?1548784398:144 e.triggerEvent @ v2.js?1548784398:128 e.insertImagesOrCallback @ v2.js?1548784398:126 e.invoke @ v2.js?1548784398:128 (anonymous) @ v2.js?1548784398:127 h @ v2.js?1548784398:25 d @ v2.js?1548784398:25 setTimeout (async) (anonymous) @ v2.js?1548784398:25 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 fire @ v2.js?1548784398:25 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 r.(anonymous function) @ v2.js?1548784398:25 (anonymous) @ v2.js?1548784398:127 dispatch @ v2.js?1548784398:25 g.handle @ v2.js?1548784398:25 v2.js?1548784398:126 image upload error t.fn.init&nbsp;[img] v2.js?1548784398:144 Image Upload Error onImageUploadError @ v2.js?1548784398:144 e.triggerEvent @ v2.js?1548784398:128 (anonymous) @ v2.js?1548784398:126 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 d @ v2.js?1548784398:25 setTimeout (async) (anonymous) @ v2.js?1548784398:25 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 fire @ v2.js?1548784398:25 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 r.(anonymous function) @ v2.js?1548784398:25 (anonymous) @ v2.js?1548784398:125 o @ v2.js?1548784398:24 dispatch @ v2.js?1548784398:25 g.handle @ v2.js?1548784398:25 error (async) add @ v2.js?1548784398:25 (anonymous) @ v2.js?1548784398:24 each @ v2.js?1548784398:24 each @ v2.js?1548784398:24 E @ v2.js?1548784398:24 one @ v2.js?1548784398:25 (anonymous) @ v2.js?1548784398:125 t.Deferred @ v2.js?1548784398:31 Gt @ v2.js?1548784398:125 e.insertImage @ v2.js?1548784398:126 e.invoke @ v2.js?1548784398:128 summernote @ v2.js?1548784398:128 success @ v2.js?1548784398:144 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 i @ v2.js?1548784398:26 (anonymous) @ v2.js?1548784398:26 load (async) send @ v2.js?1548784398:26 ajax @ v2.js?1548784398:26 t.ajax @ v2.js?1548784398:31 onImageUpload @ v2.js?1548784398:144 e.triggerEvent @ v2.js?1548784398:128 e.insertImagesOrCallback @ v2.js?1548784398:126 e.invoke @ v2.js?1548784398:128 (anonymous) @ v2.js?1548784398:127 h @ v2.js?1548784398:25 d @ v2.js?1548784398:25 setTimeout (async) (anonymous) @ v2.js?1548784398:25 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 fire @ v2.js?1548784398:25 u @ v2.js?1548784398:25 fireWith @ v2.js?1548784398:25 r.(anonymous function) @ v2.js?1548784398:25 (anonymous) @ v2.js?1548784398:127 dispatch @ v2.js?1548784398:25 g.handle @ v2.js?1548784398:25 Steps to reproduce: Start a forum message or reply. Click the insert "Picture" icon from the text editor's top menu. Browse to an image.&nbsp; In the example above, this was a simple screen shot ".JPG" made using windows snipping tool. 54KB&nbsp; Here's a dropbox link to the actual image:&nbsp; <a href="https://www.dropbox.com/s/nose9cxcxgbdlke/Capture.JPG?dl=0" rel="nofollow">https://www.dropbox.com/s/nose9cxcxgbdlke/Capture.JPG?dl=0</a> Click to upload image and I only get a blue swirly over the post.&nbsp; Sometimes the image may upload, but usually not.&nbsp; Sometimes I have to try uploading numerous times before it will magically upload. Thank you for your support.
So these are just alternate ways of doing it. I can get images placed on bit it literally takes me 30 min to do so, retry after retry, it's unacceptable. How is this not a priority, not to mention the editor changing fonts, colors, alignments don't work, tables don't delete properly, etc... I use the forums allot and run all my notes, journals, etc through them and this has really just been such an inconvenience. I really hate it...
1549439809
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
This is something that needs to be fixed, of course, but there is a method I use that has yet to fail me, though it does take an extra step. I upload the image to a service such as Imgur, and instead of loading it into the forums with an upload from my computer, do it from the resulting URL. For whatever reason, the image insertion only hangs up when I add from my hard drive directly to the forum.
1550112934

Edited 1550113148
MadCoder
Pro
Sheet Author
From what I can tell, the upload works correctly, but I think the issue is with the amazon aws service. The upload request to amazon aws is successful, but when actually accessing the image, amazon aws returns a forbidden error. Successful upload request Name = upload request url: <a href="https://app.roll20.net/forum/upload" rel="nofollow">https://app.roll20.net/forum/upload</a> Request Method: POST Status Code: 200 Remote Address: 104.20.240.7:443 Response Data {"filelink":" <a href="https://s3.amazonaws.com/files.d20.io/images/73878138/iLab8hUipNICXBOvvaYs3A/med.PNG?1550111514&quot;,&quot;width&quot;:200,&quot;height&quot;:200" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/73878138/iLab8hUipNICXBOvvaYs3A/med.PNG?1550111514","width":200,"height":200</a> } When the script attempts to get the image, the response is 403 Forbidden.&nbsp; If you put the image directly into a browser, it returns json that shows a permission error.&nbsp; &lt;?xml version="1.0" encoding="UTF-8"?&gt; &lt;Error&gt; &nbsp; &nbsp; &lt;Code&gt;AccessDenied&lt;/Code&gt; &nbsp; &nbsp; &lt;Message&gt;Access Denied&lt;/Message&gt; &nbsp; &nbsp; &lt;RequestId&gt;FC936BF29FFA7875&lt;/RequestId&gt; &nbsp; &nbsp; &lt;HostId&gt;GlMHNTJpjaZI1rcCc+oYakH9lOcMgg7Wiy+wXliKNgrldwk2N9zE3Bg4zgrbu+NIDC/AYegx0m0=&lt;/HostId&gt; &lt;/Error&gt; Amazon Troubleshooting Link <a href="https://aws.amazon.com/premiumsupport/knowledge-center/s3-troubleshoot-403/" rel="nofollow">https://aws.amazon.com/premiumsupport/knowledge-center/s3-troubleshoot-403/</a>