Some tokens not dragging onto map

Hi all, in my game "Curse of Strahd", some of my monster tokens can be dragged from the journal / list, but not all of them.   Any ideas?

Are you perhaps dragging from the name (correct) or from the left-hand "handle" (used for re-ordering)?

Hi Keith, thanks for reply.  I have tried dragging from both the name and the icon; it seems to only work from the name for some tokens and not all.  

I can't escalate this, but I can test. Can you give me the name of something that isn't dragging? Some other things to try: Verify that you can drag and not drag two different tokens to the same map and layer. Verify that you are dragging tokens rather than handouts. Verify that it is not some kind of lag problem. Sometimes I have dragged something to the map only to see it appear after I have refreshed or navigated away from and back to the map.

Hi Karl G. After providing/verifying the information keithcurtis gave you, we also ask that you try the following  Solving Technical Issues  steps as well. Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache Let us know if none of these suggestions work. Thanks!

Hi all, thanks for the suggestions so far. To start : I can demonstrate, by example, that I can successfully drag the " Living Fire " token to the map's token layer, but not the Lich , the Night Hag , the Mastiff , or the Knight .  These are just examples -- I have not attempted to drag each token. I can confirm that I am attempting to drag Monsters, not Handouts -- and that I am dragging them by their names and not their icons.   I can also confirm this isn't a latency issue -- the tokens simply never show up. Finally, I can confirm this issue occurs on both Chrome and Firefox -- and that no extensions are interfering with Roll20, as I have none on either browser.   Last but not least: I have tried clearing my cache to no avail. Would appreciate any assistance! ---Karl

I can do it over on my side. At this point, you should definitely follow Dragon Dreamer's steps, especially Step 4. Something sounds wrong there. Edit: Oops, there is no Step 4 listed. That's grabbing and posting a Console Log. But definitely let DD work with you from here. This sounds like dev territory.

Since it doesn't seem that you issue has been able to be resolved,  please work through   Step 4 .   (Don't forget the complete Console Log!) As soon as you do, we will pass this information to the Devs for additional assistance.  Thank you!

Thanks again all for your help so far! I hope this thread serves as a fairly detailed description of the issue...&nbsp; Regardless, to put it all in one place : Some tokens can not be dragged from Library into my game map As the summary suggests, a large number of the tokens in my Curse of Strahd &nbsp;5e game cannot be dragged to the game map on any layer.&nbsp;&nbsp; By example, I can successfully drag the " Living Fire " token to the map's token layer, but not the&nbsp; Lich , the&nbsp; Night Hag , the&nbsp; Mastiff , or the&nbsp; Knight .&nbsp; These are just examples -- I have not attempted to drag each token. Steps to Repro (100%, 10/10 attempts) - Launch the Curse of Strahd 5e game I am the host of - Select the Library tab - Find any Monster token entry on the library, and drag it by its' nameplate to the active map Expected Result: A token appears on the map's currently selected layer, associated with that Monster from the library tab Actual Result: Nothing happens. Tested on Chrome&nbsp;Version 71.0.3578.98 (Official Build) (64-bit) as well as Firefox 46.0.1 On Windows 10 version 1803 Javascript enabled No anti-virus software No browser extensions or add-ons Console log below : Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-9oAHhBUuucaRJxS9igyVxrc1rkX90RNbATK+BHYjues='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-W4z4mOiwkRlHZN9ZhB3StyLZj6HgkMDMbkFJOavx/+M='), or a nonce ('nonce-...') is required to enable inline execution. jquery.migrate.js:20 JQMIGRATE: Logging is active app.js?1548958646:533 70 app.js?1548958646:535 TOUCH SUPPORTED: false app.js?1548958646:535 USING WEBGL ACCELERATION... app.js?1548958646:535 WEBGL STARTUP SUCCESS app.js?1548958646:537 Custom Sheet Translation app.js?1548958646:528 select app.js?1548958646:528 Switch mode to select app.js?1548958646:548 Initializing new dice engine with randomness... app.js?1548958646:548 Using random entropy app.js?1548958646:551 Compiling sheet... app.js?1548958646:551 Found rolltemplate: simple app.js?1548958646:551 Found rolltemplate: atk app.js?1548958646:551 Found rolltemplate: dmg app.js?1548958646:551 Found rolltemplate: atkdmg app.js?1548958646:551 Found rolltemplate: desc app.js?1548958646:551 Found rolltemplate: spell app.js?1548958646:551 Found rolltemplate: traits app.js?1548958646:551 Found rolltemplate: npc app.js?1548958646:551 Found rolltemplate: npcatk app.js?1548958646:551 Found rolltemplate: npcdmg app.js?1548958646:551 Found rolltemplate: npcaction app.js?1548958646:551 Found rolltemplate: mancerroll app.js?1548958646:551 Found rolltemplate: mancerhproll app.js?1548958646:551 Found Charactermancer Repeating Section: topbar app.js?1548958646:551 Found Charactermancer Repeating Section: leveler-topbar app.js?1548958646:551 Found Charactermancer Repeating Section: row app.js?1548958646:551 Found Charactermancer Repeating Section: utilityrow app.js?1548958646:551 Found Charactermancer Repeating Section: choose app.js?1548958646:551 Found Charactermancer Repeating Section: custom-proficiency app.js?1548958646:551 Found Charactermancer Repeating Section: custom-trait app.js?1548958646:551 Found Charactermancer Repeating Section: spell-holder app.js?1548958646:551 Found Charactermancer Repeating Section: spell-item app.js?1548958646:551 Found Charactermancer Repeating Section: asi-row app.js?1548958646:551 Found Charactermancer Repeating Section: hpbylevel app.js?1548958646:551 Found Charactermancer Template: l1-welcome app.js?1548958646:551 Found Charactermancer Template: l1-race app.js?1548958646:551 Found Charactermancer Template: l1-class app.js?1548958646:551 Found Charactermancer Template: l1-abilities app.js?1548958646:551 Found Charactermancer Template: l1-background app.js?1548958646:551 Found Charactermancer Template: l1-equipment app.js?1548958646:551 Found Charactermancer Template: l1-spells app.js?1548958646:551 Found Charactermancer Template: l1-feat app.js?1548958646:551 Found Charactermancer Template: l1-bio app.js?1548958646:551 Found Charactermancer Template: l1-summary app.js?1548958646:551 Found Charactermancer Template: final app.js?1548958646:551 Found Charactermancer Template: lp-welcome app.js?1548958646:551 Found Charactermancer Template: lp-levels app.js?1548958646:551 Found Charactermancer Template: lp-choices app.js?1548958646:551 Found Charactermancer Template: lp-asi app.js?1548958646:551 Found Charactermancer Template: lp-spells app.js?1548958646:551 Found Charactermancer Template: lp-summary app.js?1548958646:551 Found Charactermancer Template: lp-spellchoice app.js?1548958646:551 Found webworker script app.js?1548958646:551 Finding sheet rolls... app.js?1548958646:551 Including compendium template css. app.js?1548958646:554 window resize app.js?1548958646:535 Final set zoom! app.js?1548958646:534 UPDATE GL SIZE! app.js?1548958646:535 Final set zoom! tutorial_tips.js:7 tuts loaded 19Mixed Content: The page at '&lt;URL&gt;' was loaded over HTTPS, but requested an insecure image '&lt;URL&gt;'. 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55app.js?1548958646:538 Full load page! app.js?1548958646:541 We have 55 pages app.js?1548958646:542 Scan for new plays! app.js?1548958646:554 Refresh jukebox List! app.js?1548958646:562 Video Quality medium app.js?1548958646:541 handle page changes app.js?1548958646:541 false app.js?1548958646:537 Do refresh link cache! app.js?1548958646:538 Reorder by ZORDER app.js?1548958646:551 Refresh Journal List! app.js?1548958646:551 Search took 167ms app.js?1548958646:541 init active page! app.js?1548958646:538 activate page! app.js?1548958646:538 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1548958646:538 Graphics: 55 app.js?1548958646:538 Paths: 166 app.js?1548958646:546 refershing page listings! app.js?1548958646:538 Reorder by ZORDER app.js?1548958646:538 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321819/TknHKB2WFDQOtMv0ZHHc0Q/thumb.jpg?1493768747&amp;14979036125" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321819/TknHKB2WFDQOtMv0ZHHc0Q/thumb.jpg?1493768747&amp;14979036125</a> to <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321819/TknHKB2WFDQOtMv0ZHHc0Q/original.jpg?1493768747&amp;14979036125" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321819/TknHKB2WFDQOtMv0ZHHc0Q/original.jpg?1493768747&amp;14979036125</a> app.js?1548958646:538 Reorder by ZORDER app.js?1548958646:538 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321860/XGTVhsv6f8rkiEOtB87mNA/thumb.png?1495489342&amp;14979037185" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321860/XGTVhsv6f8rkiEOtB87mNA/thumb.png?1495489342&amp;14979037185</a> to <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321860/XGTVhsv6f8rkiEOtB87mNA/med.png?1495489342&amp;14979037185" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321860/XGTVhsv6f8rkiEOtB87mNA/med.png?1495489342&amp;14979037185</a> app.js?1548958646:538 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321863/GIKlvSZpYZdV-ykXPtZ8tw/thumb.png?1495489388&amp;14979037245" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321863/GIKlvSZpYZdV-ykXPtZ8tw/thumb.png?1495489388&amp;14979037245</a> to <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321863/GIKlvSZpYZdV-ykXPtZ8tw/med.png?1495489388&amp;14979037245" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321863/GIKlvSZpYZdV-ykXPtZ8tw/med.png?1495489388&amp;14979037245</a> app.js?1548958646:538 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321862/KTJQ5x8zUc5H2gM6HpKOsQ/thumb.png?1495489378&amp;14979037225" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321862/KTJQ5x8zUc5H2gM6HpKOsQ/thumb.png?1495489378&amp;14979037225</a> to <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321862/KTJQ5x8zUc5H2gM6HpKOsQ/max.png?1495489378&amp;14979037225" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321862/KTJQ5x8zUc5H2gM6HpKOsQ/max.png?1495489378&amp;14979037225</a> app.js?1548958646:538 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321864/2aZ9xKsHJiQEcqc02IbvaA/thumb.png?1495489414&amp;14979037265" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321864/2aZ9xKsHJiQEcqc02IbvaA/thumb.png?1495489414&amp;14979037265</a> to <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321864/2aZ9xKsHJiQEcqc02IbvaA/med.png?1495489414&amp;14979037265" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321864/2aZ9xKsHJiQEcqc02IbvaA/med.png?1495489414&amp;14979037265</a> app.js?1548958646:538 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321865/fc1m4EUOgCPQ3mZ7v9PHKQ/thumb.png?1495489430&amp;14979037285" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321865/fc1m4EUOgCPQ3mZ7v9PHKQ/thumb.png?1495489430&amp;14979037285</a> to <a href="https://s3.amazonaws.com/files.d20.io/marketplace/321865/fc1m4EUOgCPQ3mZ7v9PHKQ/med.png?1495489430&amp;14979037285" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace/321865/fc1m4EUOgCPQ3mZ7v9PHKQ/med.png?1495489430&amp;14979037285</a> app.js?1548958646:538 Reorder by ZORDER 5app.js?1548958646:538 setting src app.js?1548958646:538 Reorder by ZORDER app.js?1548958646:538 setting src app.js?1548958646:538 Reorder by ZORDER 165app.js?1548958646:534 new caster! 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Hello Karl G. Thanks for this information. I have passed this information along to the Devs. We hope to have an answer for you soon.&nbsp; Best

Thanks, DD!

Hi Drespar, Thanks for your reply. I have tried creating a new version of the game: 1) from scratch, including the same two add-ons (a Roll20 map pack and a Curse of Strahd Castle Ravenloft Map Pack ), and 2) another copy, by selecting " Copy Game " from my existing version of the game. in both cases, the issue appears to persist.&nbsp;&nbsp; For debugging purposes, I also created a version without EITHER add-on, and I could &nbsp;successfully drag tokens onto the map. Finally, I created a version including&nbsp; only the "Ravenloft Map Pack" add-on, and the issue appeared again. So I guess the issue is caused by this "Ravenloft Map Pack" add-on.&nbsp; How can I remove it?

As an update: I have attempted to "Remove" the add-ons through the Game Settings menu, but the issue persists regardless.&nbsp; I know the map pack adds a bunch of extra maps to the game, but I don't believe it has any other content...&nbsp; Regardless, after "removing" the add-ons, I launched the game and manually deleted the extra maps, but the issue persists. Off the top of my head, the only other solution I see here is creating a new version of the game without ever adding these add-ons.&nbsp; But that'll destroy all the progress my players have made and reset the handouts I've revealed to them, etc.&nbsp;&nbsp; Is this my only option at-present?

That is correct.

Oh, geez -- thanks for letting me know!&nbsp; Okay, I'll transmog my handouts into a new copy of the game without the map pack and send an e-mail to coordinate a refund. Thanks, -K!