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Pc can't ping his character

Hello all, I am looking for a simple solution to an annoying issue I am having.  For some reason I am no longer able to ping at all, not on my character, and not in an empty space.  I've tried creating a test game to play around with permissions to test out why this happen, but I can't duplicate the issue.  Does anyone have a resolution to this issue ? thanks.
I've moved your thread to the  Bug Reports & Technical Issues   Please carefully work through to the first three steps of our guide to  Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please have your player thoroughly work through Step 4. (Don't forget the complete Console Log!) Thank you!