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DotMM- one player not seeing tokens

1550605132

Edited 1550605223
One of the players in my Undermountain game cannot see his token in game. He can click on it and move it if he knows where it is, and none of my other players have any problem, but it’s invisible to him along with all NPC tokens and the other PC’s tokens. Maps and dynamic lighting work for him it seems, just the token layer is missing. He’s tried every possible browser and even wiped and restored his computer, but no luck. All his other roll20 games load fine, so it’s something with my game specifically and it has to be coming from the server side, not his computer. If anyone has any suggestions please let me know! Lastly, there were a few times he moved his screen around that gave him god vision. Where he could see everything on the map on part of his screen, but still normal on the rest. I’ll include a picture in case anyone can recognize whatever is happening. Thanks in advance for any help! <a href="https://cdn.discordapp.com/attachments/516886157745979395/546210858771021824/JPEG_20190215_220651.jpg" rel="nofollow">https://cdn.discordapp.com/attachments/516886157745979395/546210858771021824/JPEG_20190215_220651.jpg</a> <a href="https://cdn.discordapp.com/attachments/516886157745979395/546211813222776832/JPEG_20190215_221040.jpg" rel="nofollow">https://cdn.discordapp.com/attachments/516886157745979395/546211813222776832/JPEG_20190215_221040.jpg</a>
Hello Trixxa, I'm sorry to hear that your player is having issues seeing theirr token. Could you please have them carefully work through these steps of our guide to&nbsp; Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome&nbsp; and&nbsp; Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable&nbsp; all&nbsp; add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please have them thoroughly work through&nbsp; Step 4 .&nbsp; (Don't forget the complete Console Log!) Thank you!