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My Audio - Upload Problem

1550614125

Edited 1550615018
Hello, I'm having some trouble uploading MP3 tracks to Roll20 using the new 'My Audio'. They always get half way and then freeze. Is this just a service hiccough or am I doing something wrong? The files are between 8-15 mb in size. It doesn't seem to matter which file I try to upload, it always freezes at around 50% on the progress bar. My internet isn't the greatest but I am still able to upload HD videos to YouTube so...that's not the problem. Thanks EDIT - I tried uploading a 0.2 MB file and this actually did work, so size does appear to be an issue.
You can find bug reports for this feature and some suggested solutions to various issues in this thread: <a href="https://app.roll20.net/forum/post/7206828/my-audio-feedback-thread" rel="nofollow">https://app.roll20.net/forum/post/7206828/my-audio-feedback-thread</a>
Hello Cullen E., Thanks for the report. As Jesse R. has stated, this is a known issue and you can find the feedback thread here . From the known issues list: Audio files take a long time to upload and convert, much longer than images and animations. As a result, the progress indicator may appear to get "stuck" for a period of time.&nbsp; If the spinner is still moving, it is still uploading.&nbsp; If your browser runs out of memory, the upload will fail, but your browser will probably crash pretty obviously at that point.&nbsp;Please follow the troubleshooting steps&nbsp; here &nbsp;and post a console log below. As such, I will move this additional report to that thread and close this one.&nbsp;