Hello Jaume, Sorry to hear that you are still having this issue. To rule out potential issues, please follow the steps of our guide to Solving Technical Issues . Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please provide us a screenshot of this issue and thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!