Hello Kenneth J., As Scott C. stated, there is a limit based on account type. However, to rule out potential issues, please carefully work through these steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please post a screenshot and thoroughly work through Step 4 in the My Audio Feedback Thread . (Don't forget the complete Console Log!) You can also find more information about how to use the audio, known issues, and updates in that thread. Thank you!