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Players can’t see monsters

Hello, I just bought SKT module and have been testing it switching between GM/Player view, and the player view doesn’t see a single monster. If the player token sits on top of a monster and then moves off, you can briefly see the monster but it disappears. Dripping caves section. What am I missing?
1552411601
Pat S.
Forum Champion
Sheet Author
The monsters are on the GM layer which is invisible to the players. Go to the GM layer and right click on a monster then choose it's layer to Token layer.
Hello Hamilton C.,  As Pat S. stated, you will need to select the Tokens you want visible to the players and then right click and move them from the GM Layer to the Token Layer. If you have any additional questions, feel free to let us know.
No, they’re definitely in the token layer. I removed them from token, switched them to GM and back to token and they’re still not showing up 
Also sorry if I sounded short, I’m simply frustrated lol. I do very much appreciate the help
Update: it’s still happening on Dragon Heist and TftYP. Not one enemy is showing up as a player, even after I mess with layers and put them all to Token
1552426176
Kirsty
Pro
Sheet Author
Hamilton, does the player token see the map at all? I'm wondering if this issue is tied to dynamic lighting. Maybe try turning off the dynamic lighting and see if the tokens are visible?
The player can see the map as they move through—it all opens up just fine (I still need to figure out how to make it dim behind them)—but they can be standing just next to the monster, fog of war removed—they can even be standing ON it and not see it.
1552430521
Pat S.
Forum Champion
Sheet Author
Just to make sure that we are all on the same page here. As a GM you moved the monster tokens to the token layer and made sure the player ribbon was on that map page then rejoined as a player after you assigned yourself to the player token and you do not see the monster token? If you use the button command ( forget what it is) it presents a glitched view sometimes. I just want to be sure I'm understanding your steps.
That’s correct, Pat S and I thank you for double checking on this—I’m a bit perplexed. I watched the many tutorials ROLL20 offers, and triple checked myself. i followed the steps you recommended and I’m still having that same problem in every module. I appreciate y’all helping me out here, and I’m incredibly excited to really use ROLL20 as soon as I stamp out the little issues here and there.
Also, did not use the button command.
1552432888
Pat S.
Forum Champion
Sheet Author
The next step would be the troubleshooting procedure but I'm on my phone and do not have access to my copy of it. Maybe the new mod team can drop it in here for you to try It. Don't worry, we'll figure this out and get you gaming with it.
Awesome! My next step—once I figure out this snag—is to work with my wife to redo the maps for Dragon Heist. It’s a wonderful module but the maps have so little detail. I’ll see if I can find the troubleshoot link in the meantime. Thanks again’
1552435354
Kirsty
Pro
Sheet Author
Here's the link to the wiki's troubleshooting guide . Hopefully one of the steps there will help!
Hi Hamilton. I've included a copy of our troubleshooting steps. After you have gone through them, don't forget to follow step 4 when providing a bug report. Detailed description of the problem Minimum number of steps to reproduce the problem Description of setup Browser + Version Browser Addons/Extensions Operating System Bug Triage Results Please carefully work through to the first three steps of our guide to  Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeed in resolving the problem, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Supplemental  Information Including screenshots by using the "Attach a File" link when submitting a post can provide a great deal of information! The more information you can provide, the better able a fix will be reached.
Main issue: Everything works absolutely perfectly--except in SKT, TftYP, and Dragon Heist, none of the enemy tokens show up to players.  I've attempted changing Fog of War, changing the Token layered-pieces to other layers, then back, and nothing works :( Operating System Mac OSX 10.9 Mavericks Web Browser Chrome 67.0.3396.87 Screen Resolution 960 x 540 Browser Size 960 x 385 Javascript Yes Cookies Yes Color Depth 24 Flash Version Not Installed User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36
1552451196
Gen Kitty
Forum Champion
If none of the above succeed in resolving the problem, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!)   :)
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Any ideas?
Hi Hamilton. I have forwarded this info to the devs.
Thanks so much!
Hi Hamilton, Sorry to hear you hare having difficulties! I hopped into the SKT game and initially I noted the same behavior. Upon investigation of the token settings for what I believe was a test token-- I noticed that you only had a value entered for the Advanced Fog of War &nbsp;view distance field and did not have a value entered for the Emits Light &nbsp;field. After entering a value into the Emits Light &nbsp;field (30ft in my test case) the other tokens on the map popped right up. Could you check if this is the case for other tokens where you are having this problem?
Wow, well that's embarrassing.&nbsp; I thought that was for like a torch or something--I'm brand new to this site lol!&nbsp; Thank you so much for your help, and to everyone else who came to help.&nbsp; Problem is 100% fixed and I'll do my best to not look like a total noob any more!
Hello Hamilton C.,&nbsp; No worries at all! We are glad to hear this issue has been resolved. I will mark it as such and close this thread. If you have additional questions, please feel free to start a new thread. We really do not mind! Happy gaming!&nbsp;