Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Create a free account
This post has been closed. You can still view previous posts, but you can't post any new replies.

My roll20 virtual desktop is stuck on the loading screen

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. My roll20 virtual desktop is stuck on the loading screen
1395637191
Jonathan Y.
Permalink for 732723 Quote
I tried starting a new campaign in google hangout and on the roll20 page and it is stuck on the loading screen
1395668971
Tommy J
Permalink for 733098 Quote
Mine too.
1395669119
Sarah A.
Pro
Permalink for 733102 Quote
Please follow all of the steps on this page: <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a>
1395669368

Edited 1395669807
Tommy J
Permalink for 733109 Quote
I tried first three steps. (In chrome, no extensions, empty cache) Here's my console log: Consider using 'dppx' units instead of 'dpi', as in CSS 'dpi' means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual 'dpi' of a screen. In media query expression: only screen and (-webkit-min-device-pixel-ratio: 2), not all, not all, not all, only screen and (min-resolution: 192dpi), only screen and (min-resolution: 2dppx) TB.setLogLevel(5) TB.min.js:32 TB.setLogLevel(5) TB.min.js:32 OpenTok JavaScript library v2.0.18.1 TB.min.js:32 Release notes: <a href="http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html" rel="nofollow">http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html</a> TB.min.js:32 Known issues: <a href="http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html#knownIssues" rel="nofollow">http://www.tokbox.com/opentok/webrtc/docs/js/release-notes.html#knownIssues</a> TB.min.js:32 TB.setLogLevel(5) TB.min.js:32 70 app.js?1393254376:21 TOUCH SUPPORTED: false app.js?1393254376:22 USING WEBGL ACCELERATION... app.js?1393254376:22 Switch mode to select app.js?1393254376:17 Initializing new dice engine with ranomness... app.js?1393254376:31 Using random entropy app.js?1393254376:31 window resize app.js?1393254376:33 UPDATE GL SIZE! app.js?1393254376:22 tuts loaded tutorial_tips.js:7 event.returnValue is deprecated. Please use the standard event.preventDefault() instead. Final page load. app.js?1393254376:27 Scan for new plays! app.js?1393254376:27 window resize app.js?1393254376:33 UPDATE GL SIZE!
1395669456
Tommy J
Permalink for 733113 Quote
Need anything else?
1395678443
Sarah A.
Pro
Permalink for 733337 Quote
Gray B., is this a new campaign you just created? Are you having the same issue with all campaigns? And do you have the same issue in Firefox?
1395691320
Riley D.
Roll20 Team
Permalink for 733815 Quote
This is the same as this thread: <a href="https://app.roll20.net/forum/post/697074/campaign-" rel="nofollow">https://app.roll20.net/forum/post/697074/campaign-</a>... Take a look and see if anything in there helps. Be sure to check for any addons/plugins/antivirus/firewall software you have that may be interfering. If that doesn't help please post in that other thread so we can keep this organized.