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Music upload not working, receive 500 error

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Music upload not working, receive 500 error
1554167054
Hayden
Permalink for 7343987 Quote
I successfully uploaded a number of songs today and it stopped all of a sudden. It now processes the request, the upload bar fills all the way, then an x appears over the file and there is a super long error message below it with a bunch of html code. I am uploading mp3 files all from the same source and folder, all are less than 20mb. 
1554169794

Edited 1554170039
Baldur's Great
Permalink for 7344119 Quote
Hi Hayden. I've forwarded this report to the devs. In the meantime can you confirm if you have tried the troubleshooting steps in the guide ?
1554220025
Drespar
Roll20 Team
Permalink for 7345421 Quote
Hi Hayden! It seems that the file was not fully converted to an mp3. The console log has it marked as an ".m4a" extension which we do not upload. You might try again with a conversion software or another method.
1554304393
Hayden
Permalink for 7347889 Quote
The m4a format was a last ditch effort to get it to work, every other attempt was with an mp3. I even went as far as deleting a song that had successfully uploaded and played, then attempted to re-upload it which failed. 
1554307326
Hayden
Permalink for 7347981 Quote
Some more information that might be useful to the devs, I cleared my cache and that was not successful in fixing the issue. I then deleted every song I had uploaded then attempted another upload and it worked this time. Not sure why that fixed it but it did. I will update if I see the issue again.
1556817034
ClockworkMuppet
Permalink for 7416416 Quote
Same issue, im getting the files from the same place i usually do but its just giving the error
1560092487
Fon
Permalink for 7518280 Quote
I also got this error and it turned out I exceeded my storage quota. Sure would have been handy if the app just told you that...
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