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Default token not saving between pages even though it's linked!

Hello, wonder if I can get some help! We're sorting out tokens for a game I'm about to set up, but one of our players has a common problem across each roll20 game we've been a part of. I've linked the other player tokens correctly, tested it and they work perfectly fine, but this one player's token never keeps the stats when they themselves drag their token onto the screen. It works when I do it, so I know that I can do that whenever I need to, but since sometimes my own internet gets very buggy and lags, I'll have to rely on the players dragging their tokens instead of waiting 10 years for the token to show up from my side haha! Does anyone have a fix for this at all? It is literally only the one player and it has happened in other games we've been a part of together. Thank-you!
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keithcurtis
Forum Champion
Marketplace Creator
API Scripter
I'd check for duplicate tokens, just in case your player is dragging from somewhere unexpected. Beyond that, make sure that they are using a supported browser, and that if any of you are using an external script or plug-in that you try it with this disabled.
Okay, I'll try that out and let you know how it goes! Thank-you!