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Game isn't loading.

It's in the title. It only happens with this particular group of players though. I have tried everything I can think of on my end to solve the problem. Started a fresh game, re invited these players, and as soon as they import their characters the game slows to a crawl. Is one of their macros jacking things up? How do I get in contact with someone to figure this out because that's my best guess since I've cleared my cache, had them clear theirs, and disabled extensions.  Also now weirdly they can get into the game just fine but I (the dm) can't. 
Hi Anthony, We're sorry to hear that you and your players have been experiencing this. Please work through step 4 of our guide to Solving Technical Issues and provide us with the console log as well when you are able. Thanks!
1555862721

Edited 1555862826
What character sheet are you using? Are you using any API scripts? If so, you may want to try disabling the scripts and see if the game loads. Also, have you tried getting the players to join one at a time? They can join successfully without importing characters? It may be one player's character has a problem.
We think it was one of the players. He said he was using some different macros and scripts. Thanks for the reply we worked it out finally. 
Hi Anthony, Thank you for the update. We're happy to hear that this issue is now resolved. I am going to close this thread. Thanks!