bad lag

For the last 3 weeks on Wed only all the people in my group are finding it hard to play because of the bad lag. I would say it was the internet where some of us play from but 2 other people in different areas are experiencing the same thing It keeps saying page unresponsive and you cant do anything. This is really annoying and stops play. As I am a paying customer please advise as what is going on. We use audio only. No video

Hi Cooper. Can you provide some more details about what you are experiencing besides "bad lag"? Please go through the guide to Solving Technical Issues  and have your players go through as well. It includes clearing cache and checking for extensions that might be interfering, also if there is any custom API. If you cannot resolve the issue after some basic troubleshooting, the devs would like to know the following (including console log):  The things we need with every bug report are: A detailed description of the issue. The more information you can give us, the better able we'll be to fix the issue promptly! Step by step instructions on how to reproduce the issue. Your computer's settings (A good place to find this info if you don't know it is  Support Details ): Web Browser Browser Version Operating System If Javascript is enabled Your anti-virus software List of any browser add-ons or extensions enabled You can optionally include screenshots by using the "Attach a File" link when submitting a post. A Console Log from the moment you logged into the page through when you encountered the issue.

It cant be any settings or extensions we have as we all play on another night with no problems whatsoever When we try to move icons it moves them once then screen just freezes with an unresponsive page displayed after a minute. It starts around 8:00 pm est and lasts for like 2 hours then its fine again. We also cant click on anything else when the screen freezes. We have tried refreshing the page with no success  I dont know what other info you need. we all use chrome

As much as it pains me to say it, I would recommend using Firefox. I was recently experiencing substantial lags in opening any character sheet, handout, or clicking on any rollable links. After switching from Chrome to Firefox, I've had no issues at all.

If you do switch to Firefox, be aware that there is a significant lag unless you turn off autofill. It doesn't play nicely with text entry on Roll20.

Cooper J. said: I dont know what other info you need. The console log Baldur's Great mentioned would be key, particularly if captured during the slowdown event. It provides the dev team a snapshot of what is going on with your instance of the game.

have no idea how to do a console log and why would it do it on wed but not mon?? seems like a server thing on roll20 end

A lot of things can influence a game's performance. A console log can help to uncover what. It could be Roll20's servers, it could be one of the players' ISP having an issue, or an element in the game that was present one day, or... It's really hard to nail down. I haven't seen an ton of reports of a slowdown or outage for that time period (this has happened), so it's unlikely (but still possible, of course) that it was a global Roll20 issue. Here is information from the wiki that details how to get a console log: A console log is a listing of the activity that Roll20 is doing while you play, so we can spot anything that deviates from the norm. Follow the instructions below to open your log, then just copy and paste everything into your bug report forum post in the&nbsp; Bug Reports section of the forums &nbsp;and we will aid you further. In Google Chrome Use the keyboard shortcut: Command - Option - J (Mac) or Control -Shift -J (Windows/Linux). If that doesn't work, follow these instructions:&nbsp; <a href="https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console" rel="nofollow">https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console</a> In Mozilla Firefox Use the keyboard shortcut: Control-Shift-K (Command-Option-K on the Mac) If that doesn't work, follow these instructions:&nbsp; <a href="https://developer.mozilla.org/en-US/docs/Tools/Web_Console" rel="nofollow">https://developer.mozilla.org/en-US/docs/Tools/Web_Console</a>