Video Issue Across Multiple Games

Hi there hoping I can get some help! I've had an issue since Monday April 29th (before that everything was working fine) where I can only see my video and no one else, while everyone else seems to be able to see each other just fine except for me. We use audio over discord so unsure if audio is also not working. One interesting thing is when my housemate and I were playing a game on the same internet/wifi, we could see each other and our own video, but none of the other players, and the other players couldn't see either of us but everyone else was fine. I played April 29th an internet location 1 on my laptop and could only see my own video, no one else's, I played May 5th at internet location 2 with my desktop (and could see my housemate who was also in the campaign), and I played May 6th at internet location 2 with my desktop and could only see my own video, no one else's.  I went through all the steps listed in the Audio Visual Troubleshoot guide. When I did the WebRTC Compatibility Test, my DM (who is not on the same wifi network) could hear and see me on that site and my permissions allow for both Chrome and Firefox to access my camera on Roll20. My bandwidth test told me I had a ping of 8, Download Speed of 34.92 Mbps, and Upload Speed of 5.98 Mbps. Both of the browsers I tried are up to date and I've tried clearing the cache. Reconnect button has been smashed many, many times. Below is a copy of my Game Settings and showing that I can see my video feed but not my DM's:  Next week is probably the last session for one of my campaigns, and I'd really like to be able to see everyone's expressions while we're playing, so any help resolving this would be super appreciated! Operating System: Windows 10 Browser and Version: I've tried Google Chrome and Firefox, both up to date Description of the Issue: I can only see my own video feed and my housemate who is playing on the same wifi but no one else. No one can see my video feed but they can see each other just fine. WebRTC Debug Log: ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Number of other Players: 1 Broadcast Type: videoonly Receive Type: videoonly Broadcast Type: videoonly Receive Type: videoonly Started local media Handle Signalling Started local media Reconnect! Send All Message:  disc 1557257417999 Number of other Players: 1 Reconnect! Send All Message:  disc 1557257428950 Reconnect! Send All Message:  disc 1557257430153 Broadcast Type: videoonly Receive Type: videoonly Connection INIT: The DM Offer TO: The DM Candidate TO: The DM | HOST udp Candidate TO: The DM | HOST udp Started local media Handle Signalling Video Quality: medium Candidate TO: The DM | HOST tcp Candidate TO: The DM | HOST tcp Answer FROM: The DM Candidate FROM: The DM | HOST udp Candidate FROM: The DM | HOST udp Candidate FROM: The DM | HOST udp Candidate FROM: The DM | HOST udp Candidate FROM: The DM | HOST tcp Candidate FROM: The DM | HOST tcp Candidate FROM: The DM | HOST tcp Candidate FROM: The DM | HOST tcp Connection FAILING: The DM Connection FAILED: The DM Connection ERROR: ConnectionNotEstablished Could not establish connectivity with remote peer. Shutting down connection. Handle Signalling ---- END Personal LOG ----

Same thing happened to me. Only 2 of the 7 games im running are bugged. I can see my wife on the same network. The other games that WORKED i havent really gone in and touched for maybe a month or older. From what I can tell, the game itself has something in it that is breaking the connection. I am going to make a copy of my game, see if that works, make a fresh new game of same module, test, transmogrify, test...that stuff. I have some games coming up and we have no official word from roll20 about it, so Im just trying to find a work around for now.

The two games that aren't working for me (of the 3 I have) are run by someone else, but I made a game recently and just tested it with a friend not on my network and its actually working fine? Unfortunately I don't think copying the games is a viable option for at least one of them, since we just have the one session left, and the other is pretty big and I'd feel bad asking my DM to copy it for an issue only I'm experiencing. Hopefully there's another solution to be had! Edit: Tried to leave a game then rejoin to see if that helped, it did not. Still no luck in the two games that aren't working.

I posted a biggg reply in the main webrtc bug sticky, go check it out

Hello Swagyatta, Thank you for this additional report. I have passed this information along to the devs. We hope to have more information for you soon.

Dragon Dreamer said: Hello Swagyatta, Thank you for this additional report. I have passed this information along to the devs. We hope to have more information for you soon. I have a few more logs if that is helpful! I had my flatmate (who is on my wifi network) and a different friend (who is on a differnt wifi network) send me their logs while we were all three in a game. The two of us on the same network could see each other but not our other friend, and our other friend could only see her own feed and not ours. LOG OF PERSON NOT ON WIFI NETWORK ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Broadcast Type: both Receive Type: both Started local media Handle Signalling Video Quality: medium Offer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp All Message FROM: Swagyatta                 disc                 1557441756859 Connection CLOSING: Swagyatta Connection CLOSED: Swagyatta All Message FROM: Swagyatta                 disc                 1557441759539 All Message FROM: Swagyatta                 disc                 1557441761199 Offer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp Connection INIT: Swagyatta Connection FAILING: Swagyatta Connection FAILED: Swagyatta Connection ERROR: ConnectionInvalidArchitecture Failed to execute 'setLocalDescription' on 'RTCPeerConnection': Failed to set local answer sdp: Called in wrong state: kStable. Handle Signalling E All Message FROM: Swagyatta                 disc                 1557441864643 Offer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Connection INIT: Swagyatta Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp All Message FROM: Swagyatta                 disc                 1557441866559 Connection CLOSING: Swagyatta Connection CLOSED: Swagyatta Offer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Connection INIT: Swagyatta Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp All Message FROM: Swagyatta                 disc                 1557441883591 Connection CLOSING: Swagyatta Connection CLOSED: Swagyatta All Message FROM: Swagyatta                 disc                 1557441885347 Offer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Connection INIT: Swagyatta Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp All Message FROM: Rain                 disc                 1557441890824 All Message FROM: Rain                 disc                 1557441891863 Offer FROM: Rain Connection INIT: Rain Candidate TO: Rain | HOST udp Candidate TO: Rain | HOST udp Candidate TO: Rain | HOST udp Candidate TO: Rain | HOST udp Candidate TO: Rain | HOST tcp Candidate TO: Rain | HOST tcp Candidate TO: Rain | HOST tcp Candidate TO: Rain | HOST tcp Candidate FROM: Rain | HOST udp Candidate FROM: Rain | HOST udp Candidate FROM: Rain | HOST tcp All Message FROM: Rain                 disc                 1557441901732 Connection CLOSING: Rain Connection CLOSED: Rain Offer FROM: Rain Connection INIT: Rain Candidate FROM: Rain | HOST udp Candidate FROM: Rain | HOST udp Candidate FROM: Rain | HOST tcp Candidate FROM: Rain | HOST tcp Candidate TO: Rain | HOST udp Candidate FROM: Rain | HOST tcp Candidate TO: Rain | HOST udp Candidate TO: Rain | HOST udp Candidate TO: Rain | HOST udp Candidate FROM: Rain | HOST tcp Candidate FROM: Rain | HOST tcp Candidate TO: Rain | HOST tcp Candidate TO: Rain | HOST tcp Candidate TO: Rain | HOST tcp Candidate TO: Rain | HOST tcp Candidate FROM: Rain | HOST tcp All Message FROM: Swagyatta                 disc                 1557441909203 Connection CLOSING: Swagyatta Connection CLOSED: Swagyatta Offer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Connection INIT: Swagyatta Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Connection FAILING: Rain Connection FAILED: Rain Connection ERROR: ConnectionNotEstablished Could not establish connectivity with remote peer. Shutting down connection. Handle Signalling Connection FAILING: Swagyatta Connection FAILED: Swagyatta Connection ERROR: ConnectionNotEstablished Could not establish connectivity with remote peer. Shutting down connection. Handle Signalling All Message FROM: Swagyatta                 disc                 1557441949135 Offer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Connection INIT: Swagyatta Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp ---- END Personal LOG ----   LOG OF PERSON ON MY WIFI NETWORK ---- Keakian Stats ---- Video SENT, Avg Per Second     NACK: 0 Pks Sent: 0   Video RECEIVED, Avg Per Second   Jitter: 0     NACK: 0 Pks Rcvd: 0 Pks Lost: 0   Audio SENT, Avg Per Second     NACK: Pks Sent:   Audio Received, Avg Per Second   Jitter:     NACK: Pks Rcvd: Pks Lost: ---- END Keakian Stats ---- ---- Swagyatta Stats ---- Video SENT, Avg Per Second     NACK: 0,0,0,0,0,0 Pks Sent: 14.7,14.38,2.01,3.33,4.05,5.08   Video RECEIVED, Avg Per Second   Jitter: 0,0,0,0,0,0     NACK: 0,0,0,0,0,0 Pks Rcvd: 11.88,12.02,1.4,2.57,3.54,4.73 Pks Lost: 0,0,0,0,0,0   Audio SENT, Avg Per Second     NACK: Pks Sent:   Audio Received, Avg Per Second   Jitter:     NACK: Pks Rcvd: Pks Lost: ---- END Swagyatta Stats ---- ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 2 Number of other Players: 2 Reconnect! Send All Message:                 disc                 1557441890824 Reconnect! Send All Message:                 disc                 1557441891863 Broadcast Type: videoonly Receive Type: videoonly Broadcast Type: videoonly Receive Type: videoonly Number of other Players: 2 Handle Signalling Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Candidate FROM: Remote connection for Swagyatta not created, YET. Offer FROM: Swagyatta Offer FROM: Swagyatta Offer FROM: Swagyatta Video Quality: medium Connection INIT: Keakian Offer TO: Keakian Started local media Candidate TO: Keakian | HOST udp Candidate TO: Keakian | HOST udp Answer FROM: Keakian Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Started local media Candidate TO: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST tcp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Reconnect! Send All Message:                 disc                 1557441901732 Connection CLOSING: Keakian Connection CLOSED: Keakian Number of other Players: 2 Broadcast Type: videoonly Receive Type: videoonly Started local media Handle Signalling Video Quality: medium Connection INIT: Keakian Connection INIT: Swagyatta Offer TO: Keakian Offer TO: Swagyatta Candidate TO: Keakian | HOST udp Candidate TO: Keakian | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST udp Candidate TO: Keakian | HOST tcp Candidate TO: Keakian | HOST tcp Candidate TO: Keakian | HOST tcp Candidate TO: Keakian | HOST tcp Candidate TO: Keakian | HOST tcp Candidate TO: Keakian | HOST tcp Candidate TO: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Answer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Swagyatta joined Answer FROM: Keakian CONNECTED: Swagyatta | HOST/HOST Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp All Message FROM: Swagyatta                 disc                 1557441909203 Connection CLOSING: Swagyatta Connection CLOSED: Swagyatta Offer FROM: Swagyatta Connection INIT: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST tcp Swagyatta joined CONNECTED: Swagyatta | HOST/HOST Connection FAILING: Keakian Connection FAILED: Keakian Connection ERROR: ConnectionNotEstablished Could not establish connectivity with remote peer. Shutting down connection. Handle Signalling All Message FROM: Swagyatta                 disc                 1557441949135 Connection CLOSING: Swagyatta Connection CLOSED: Swagyatta Offer FROM: Swagyatta Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST udp Candidate FROM: Swagyatta | HOST tcp Connection INIT: Swagyatta Candidate FROM: Swagyatta | HOST tcp Candidate TO: Swagyatta | HOST udp Candidate TO: Swagyatta | HOST tcp Swagyatta joined CONNECTED: Swagyatta | HOST/HOST ---- END Personal LOG ----   MY LOG ---- Rain Stats ---- Video SENT, Avg Per Second     NACK: 0,0,0,0 Pks Sent: 14.41,13.16,12.21,11.89   Video RECEIVED, Avg Per Second   Jitter: 0,0,0,0     NACK: 0,0,0,0 Pks Rcvd: 15.37,12.18,11.2,10.54 Pks Lost: 0,0,0,0   Audio SENT, Avg Per Second     NACK: Pks Sent:   Audio Received, Avg Per Second   Jitter:     NACK: Pks Rcvd: Pks Lost: ---- END Rain Stats ---- ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 2 Number of other Players: 2 Broadcast Type: videoonly Receive Type: videoonly Broadcast Type: videoonly Receive Type: videoonly Started local media Handle Signalling Started local media Reconnect! Send All Message:                 disc                 1557442029498 Number of other Players: 2 Reconnect! Send All Message:                 disc                 1557442033934 Broadcast Type: videoonly Receive Type: videoonly Connection INIT: Keakian Connection INIT: Rain Offer TO: Keakian Offer TO: Rain Candidate TO: Rain | HOST udp Candidate TO: Keakian | HOST udp Candidate TO: Keakian | HOST udp Candidate TO: Rain | HOST udp Started local media Handle Signalling Video Quality: medium Candidate TO: Keakian | HOST tcp Candidate TO: Keakian | HOST tcp Candidate TO: Rain | HOST tcp Candidate TO: Rain | HOST tcp Answer FROM: Keakian Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST udp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Candidate FROM: Keakian | HOST tcp Answer FROM: Rain Candidate FROM: Rain | HOST udp Rain joined CONNECTED: Rain | HOST/HOST Candidate FROM: Rain | HOST tcp All Message FROM: Rain                 disc                 1557442043475 Connection CLOSING: Rain Connection CLOSED: Rain Offer FROM: Rain Candidate FROM: Rain | HOST udp Candidate FROM: Rain | HOST udp Connection INIT: Rain Candidate TO: Rain | HOST udp Rain joined CONNECTED: Rain | HOST/HOST Candidate FROM: Rain | HOST tcp Candidate FROM: Rain | HOST tcp Connection FAILING: Keakian Connection FAILED: Keakian Connection ERROR: ConnectionNotEstablished Could not establish connectivity with remote peer. Shutting down connection. Handle Signalling ---- END Personal LOG ----

Update: It seems like this issue has been resolved in at least one of my games! I have another one tomorrow and hopefully that one is all good too.

Hi Swagyatta, Can you confirm for us if this is now completely resolved for you? Thanks! 

It has been resolved for me!

Hello Swagyatta, Glad to hear this issue has been resolved. As such, I am going to close this thread and mark it as resolved.  If you have any further questions or concerns, feel free to open a new thread. Best!