Tutorial not loading (Firebase)

Detailed description of the problem While attempting to start the tutorial using the browser the main view is stuck with a black background and "Loading..." and some random text line below (changes every attempt). The navigation and tool gui elements are visible. Error seems consistent with what severel others have reported at various times.&nbsp; The jsfiddle posted by Riley D. here (&nbsp; <a href="https://app.roll20.net/forum/post/2664/wont-get-past-the-loading-screen" rel="nofollow">https://app.roll20.net/forum/post/2664/wont-get-past-the-loading-screen</a> &nbsp;) is also stuck at "Testing...". Minimum number of steps to reproduce the problem Just attempting to open the tutorial. Description of setup Chrome Version 75.0.3770.80 (64-Bit). Also tried Firefox 67.0.1. Adblock Plus / Acrobat Reader /&nbsp;Avast Online Security / Google docs. Disabled everything and restarted, didn't help. Windows 10 Home 64bit Bug Triage Results Javascript is enabled. Avast Antivir. Disabled it temporarily, didn't help. Supplemental &nbsp;Information

I'm having the same problems.

Posting here, for consolidation. Sarah W. &nbsp;said: Been away awhile, attempted to go through the Tutorial, but the editing area doesn't load. I can scroll through the steps and click on the editing tools, but there is nothing to apply it to. Two steps - log in, choose Tutorial I've tried on Firefox Quantum (ver. 67.0.1) and Chrome (ver. 75.0.3770.80 (official build) (64-bit) w/ all addons disabled, Java allowed and updated, on Windows 7 professional. Cache cleared. Reloaded, gave it time to load, still nothing.&nbsp;

Hello everyone, I was able to replicate the issue and I've created a ticket to escalate it to the Devs.

I don't know if you need more people confirming, but I'm also having this issue. I've tried it multiple times using two different computers and two different accounts. I've also tried using chrome, firefox, and safari.

I'm also having this issue. I tried from the most recent version of Chrome on win7 as well as from Chrome on a MacBook Pro running High Sierra.

Ben S. &nbsp;said: Newbie here, created a fresh account and first thing I try is the tutorial, but I get stuck on the loading screen. I've tried both newest versions of Chrome (extensions/addons disabled) and Firefox (fresh install), clearing cache in both then restarting, to no avail.&nbsp; I'm on Windows 10 and see no issues with Firewall or Windows Defender. Picture of loading screen and Firefox console log below. Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:11:1 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:12:1 JQMIGRATE: Logging is active jquery.migrate.js:20:10 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:1444:6 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:1450:5 RTCIceServer.url is deprecated! Use urls instead. app.js:278 70 app.js:541:26402 TOUCH SUPPORTED: false app.js:543:6842 USING WEBGL ACCELERATION... app.js:543:7271 WEBGL STARTUP SUCCESS app.js:543:7708 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:4421:1 select app.js:536:11903 Switch mode to select app.js:536:13747 Initializing new dice engine with randomness... app.js:557:30619 Using random entropy app.js:557:30699 window resize app.js:563:19680 Final set zoom! app.js:543:20159 UPDATE GL SIZE! app.js:542:20519 Final set zoom! app.js:543:20159 tuts loaded tutorial_tips.js:7:10 Invalid URI. Load of media resource&nbsp; failed. editor unreachable code after return statement ffmpeg-worker-webm.3.js:153:13433 unreachable code after return statement ffmpeg-worker-webm.3.js:164:111617 unreachable code after return statement ffmpeg-worker-webm.3.js:183:15520 unreachable code after return statement ffmpeg-worker-webm.3.js:187:17706 unreachable code after return statement ffmpeg-worker-webm.3.js:187:19502 unreachable code after return statement ffmpeg-worker-webm.3.js:189:21299 unreachable code after return statement ffmpeg-worker-webm.3.js:190:21237 unreachable code after return statement ffmpeg-worker-webm.3.js:194:17922 unreachable code after return statement ffmpeg-worker-webm.3.js:194:39367 Final page load. app.js:551:20699 Go post auth! app.js:549:25721 initial setup app.js:549:25858 Got players value... app.js:549:26100 joining game... app.js:550:1367 Object { attributes: {…}, _escapedAttributes: {}, cid: "c0", changed: {}, _silent: {}, _pending: {}, _previousAttributes: {…}, activePage: activePage(), showSettings: showSettings(), initActivePage: initActivePage(), … } app.js:547:24859 Creating new page... app.js:549:26827 Full load page! app.js:547:3323 We have 0 pages app.js:549:26953 can't find previous page! app.js:549:27040 unreachable code after return statement ffmpeg-worker-webm.3.js:197:71233 Refresh jukebox List! app.js:563:24180 Player -LgeIez9iAOJiQMAxgo0 is offline... app.js:548:3156 Global Volume: 100=1 app.js:548:9375 Deferred finish joining... app.js:550:1457 Firebase Offline app.js:541:28397 handle page changes app.js:549:27494 false app.js:549:27575 Show tutorial step 0 app.js:567:20405 Firebase Online app.js:541:28186 refershing page listings! app.js:555:25913 FIREBASE WARNING: set at /tutorial-campaign/players/-LgeIez9iAOJiQMAxgo0/lastActive failed: permission_denied firebase.2.4.0.js:45:454 FIREBASE WARNING: set at /tutorial-campaign/players/-LgeIez9iAOJiQMAxgo0/online failed: permission_denied firebase.2.4.0.js:45:454 Error: PERMISSION_DENIED: Permission denied firebase.2.4.0.js:226:115 Scan for new plays! app.js:551:14425 init active page! app.js:550:326 activate page! app.js:547:5611 FULLY ACTIVATE VIEWS FOR PAGE. app.js:547:5843 Graphics: 0 app.js:547:4790 Paths: 0 app.js:547:4986 Wnated to reorder, but still old, wati for uprade... app.js:547:8961 refershing page listings! app.js:555:25913 NEED TO UPGRADE ZORDER! app.js:547:4437 Upgrading to new ZORDER app.js:547:8099 Array [] app.js:547:8353 Array [] app.js:547:8408 Reorder by ZORDER app.js:547:8506 Refresh jukebox List! app.js:563:24180 This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see&nbsp; <a href="https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects" rel="nofollow">https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects</a> &nbsp;for further details and to join the discussion on related tools and features! editor Successfully compiled asm.js code (total compilation time 4756ms) ffmpeg-worker-webm.3.js Click! app.js:567:22626 Show tutorial step 1 app.js:567:20405 Click! app.js:567:22626 Show tutorial step 2 app.js:567:20405 Click! app.js:567:22626 Show tutorial step 3 app.js:567:20405 Click! app.js:567:22626 Show tutorial step 4 app.js:567:20405 Click! app.js:567:22626 Show tutorial step 5 app.js:567:20405 Click! app.js:567:22626 Show tutorial step 6 app.js:567:20405 Click! app.js:567:22626 Show tutorial step 7 app.js:567:20405 Click! app.js:567:22626 Show tutorial step 8 app.js:567:20405 Click! app.js:567:22626 Show tutorial step 9 app.js:567:20405 path app.js:536:11903 Switch mode to path app.js:536:13747 Show tutorial step 10 app.js:567:20405 FIREBASE WARNING: set at /tutorial-campaign/players/-LgeIez9iAOJiQMAxgo0/lastActive failed: permission_denied firebase.2.4.0.js:45:454 window resize app.js:563:19680 Final set zoom! app.js:543:20159 UPDATE GL SIZE! app.js:542:20519 Final set zoom! app.js:543:20159 FIREBASE WARNING: set at /tutorial-campaign/players/-LgeIez9iAOJiQMAxgo0/lastActive failed: permission_denied&nbsp; firebase.2.4.0.js:45:454h

Jason D. &nbsp;said: same issue here, tried chrome, firefox, edge, and 3 different computers at 2 different locations. I'm gonna go out on a limb here and say it's the site's end.

Brandon T. &nbsp;said: I also have this issue right now. Installed firefox to see if it would work, and it didn't.

Chris A. &nbsp;said: I am also having this issue across 2 computers and two accounts (made and then deleted a second account to see if there was something wrong with this account).&nbsp;

Aaron G. &nbsp;said: I have also been having this issue. Would love to know if there is a workaround, or a fix for this.

Josh S. &nbsp;said: Hello! I just recently signed up, I'm a brand new dungeon master with nearly zero experience, and most of my group has little experience with D&amp;D and zero experience with roll20 as well.&nbsp; I went to the tutorial to learn how to use the platform, but it won't seem to load, it just get stuck on a funny loading message. I can try to load into my game just fine but of course I don't know how to use the platform so I don't even know how to import my maps or anything.&nbsp;

Tully S. &nbsp;said: I am also having the same issues.&nbsp; I went through the troubleshooting page and the tutorial still black-screens with the loading message.&nbsp; I can get as far as using the "first tool" (the freehand tool), but there's no gridmap to draw on so it's stuck there.

Jordan G. &nbsp;said: I'm having the same problem, also had no success with the troubleshooting page.

Kraynic &nbsp;said: While it won't solve the tutorial issue, you could check out this section of the wiki:&nbsp;&nbsp; <a href="https://wiki.roll20.net/Roll20_Crash_Course" rel="nofollow">https://wiki.roll20.net/Roll20_Crash_Course</a>

keithcurtis &nbsp;said: Although most of them are out of date, there are some good tutorial series on Youtube. They should be good enough to get the lay of the land. The tutorial is very buggy, though, and I wouldn't recommend it.

Hello everyone! The Devs are aware of the issue and are currently working towards a fix. I'll report back when more information is available. :)

Hello all, A hotfix was put out for this issue. Please let me know if you're still experiencing these issues.

Still the exact same error message after clearing cache for me.&nbsp;

Ok, after trying it at work this week (on another computer) and having it not working there either I decided to test a proxy in another country. That worked. Fwiw the firebase permission denied is still in the browser console but it loads anyway, so that's not the problem somehow.&nbsp;&nbsp; I'm guessing that either region or providers are blocked for whatever reason, if anyone else has this problem try setting up a virtual machine abroad or use something like TOR.