Broken Chat Archive

Chat archive for my current game "Baby's First RPG" has ceased functioning. It will display manually input things from the chat, but anything rolled from sheets is lost to the void as a blank window. Attempted to purge the archive in hopes that would resolve the issue, but it has not.

Just checking. Did you  clear the Chat Archive  or just  clear your current Chat Log ? There is a difference between the two.

I did both, the active chat first then the archive after just to eliminate variables.

Hi Twitch, We're sorry to hear that you are experiencing this. As the above did not work for you, please work through steps 1-3 of our guide to  Solving Technical Issues : Step 1:  Make sure to use the right browser             - Please check if these issues persist when using both Chrome and Firefox. Step 2:  Ensure that there are no extensions/addons interfering with Roll20             - Please disable all add-ons/extensions. Step 3:  Clear your cache If steps 1-3 does not resolve your issue, please work through step 4 and provide us with that information. Thanks!

Attempted all the above steps and the issue persists. All users in my game experience this issue so we don't believe it is on our end, but the services end. Just in case I went through the following steps. Attempted to use several browsers: Chrome, Firefox, and IE. Did so with add-ons enabled and disabled Cleared browser cache and attempted all three again. As far as I am aware all users involved use windows operating systems of varying releases, I myself have an up to date windows 10. These issues persist on the mobile app. I do not know what caused this so I am unable to reproduce whatever caused the break in the first place. The broken chat archive is still active, so the fallout is readily visibly to anyone in our game. As mentioned above we have already tried to wiped the achieve to no avail on our end, if doing it on some manner of administrator level would restore functionality we are fine with that.

The problem is unlikely to be on your end. This has been reported numerous times since your first report. The devs are aware of the situation. This is probably the best thread to report in or to follow the issue.

Hello Twitch, Thank you for the requested information.  As keithcurtis has stated, this is a known issue and has been reported in the  May 21 Infrastructure Update Bug Thread . I have gone ahead and moved your report to that thread. Please follow it for updates. As such, I am going to close this thread.  Thanks!