Since this involves account information, your best bet is to contact the team directly at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>. They'll get you sorted out. Keep in mind that for a game to show the perks of a Pro account, the creator of the game must be the Pro account holder. If the player bought Pro, but did not create the game, Pro features will not be available in it.
