Video Cuts Out

Ok here is an issue that is recent. When I began my campaign a couple months back, I had all of my players use Roll20 via Google Chrome and we use WebRCT for the video/audio usage. For the first several sessions of gaming, we have not had much technical difficulty at all. Unfortunately, as of the past 2 weeks, the video feed keeps cutting out and only for 2 particular people; me and another player. We will reset it by turning the video on then off, but after several minutes it cuts out again (leaving only audio) or sometimes freezes the frame entirely. Both are run on laptops, with one being a Mac. Chrome is up to date on both and the PC laptop runs on Windows 7. Both are sharing WiFi to run the video/audio because it is in the same house, with nothing else really using bandwidth in the house. Again, this wasn't a problem over a month ago, but now it's getting worse and it's just the same two video feeds on the same two laptops cutting out. I'm no tech, but could it be the distance of the two laptops? They are awfully close together (and I have to mute mic&sound on one so it does not create mic feedback on the other or create echoes). Just a thought. If not, why is such a problem suddenly growing worse? Thank you for your help and suggestions on making sure the video feed does not count out or cuts out rarely, like it used to.

I am having a very similar issue with my group as well - players will randomly lose the video feed and have to refresh the interface to get it back. Me and another player sit right next to each other, and have to mute each other as well, but it is usually the other players that loose the feed. This wasn't an issue a few months ago when we started, but this past month, month and a half, it has gotten just ridiculous and almost makes the system unusable for us. This really is the best Virtual Table Top around, but this issue is a real pain. I do wonder if this has something to do with an updated webcam hosting, because I also noticed that all the controls were changed as well.

The one common thing I keep noticing is it's only happening to the two laptops I have in the same room; my other players very rarely lose their feed. It's just happening to my two laptops only. I have nothing else using my bandwidth and I have a very fast connection as well as a very good WiFi router.

We seem to constantly have players losing the video feed while the audio feed remains intact. Sometimes the video feed for a player will end up in the top left corner of the page. Since it does not hinder us from playing (because we can still hear each other) we usually just refresh our webpages when we get the chance and this seems to fix the video. I can only assume that it is to do with bandwidth?

I was guessing the same thing, the only odd part is for the first several sessions we had we never had that problem and now suddenly we do for the last few sessions. It's odd.

So tonight, this problem became unmanageable for our group. With four players connecting, at least one player was missing either the video or audio feed for at least one other person. We tried restarting multiple times with different people, but were never able to get everyone on audio or video. This never used to happen a few months ago, but we had to take a small break, and when we came back, it seems they changed things about the program they were using for the video chat and now the service is almost always messed up for someone. I'm not sure if a dev can look into this, or even look at rolling back to the previous chat program version, but this new thing is terrible.

I concur, we get drop-outs and some can see/hear others but not everybody. Everybody is running either Firefox or Chrome (latest build) with WEBRTC, and we gave up and wen to Google Hangouts, which worked without any issues. Not sure that I want to revert back to Flash. The only reason I don't want to stay in Google Hangouts is because the Roll20 window is a bit too small in the Hangout window.

We use Skype for audio, it still crashes and crumbles at times, but works for us, I have users who insist on Safari or Internet Exploder, and the audio was always missing for one or the other, so I use Skype. I will be running some tests with the native audio soon as I would prefer to have resources open on my computer. All of the helper programs I am running in the background make for a tired PC when the game is done, getting rid of Skype would be one less resource hungry program running.

We tried Google Hangouts, but that was worse. We'll probably try again, though, and see if it's any better.

They said they were improving the native video and audio with the last update. Any positive experiences with that so far?

There were definitely some updates to the WebRTC software over the last big update. Tokbox seems to be troubleshoot a few issues, but hopefully this will improve things for you.

So far it's a lot better. A few weird glitches here and there but not as often as before. Satisfactory pretty much.