Hello John, I am sorry to hear that you have encountered this issue. As this deals with account information, please email the Accounts Team at <a href="mailto:Team@Roll20.net" rel="nofollow">Team@Roll20.net</a>. They will be able to assist you further. Please be aware that it is the weekend and a response may be delayed. Since this will be handled through email, I am going to close this thread. Thanks.