Can't Download Gabriel Pickard's Packs

so I've got several  Gabriel Pickard  packs. Great stuff, but now I want to start making my maps on adobe illustrator because of layers and then having the map be one PDF file would make it load faster. But For some reason, I can't download any of the packs I bought from Gabriel Pickard. All my other packs downloaded but his don't. They just end up saying "failed forbidden". Does anybody know why this might be?

Can you link to a pack where you're having that issue?

<a href="https://marketplace.roll20.net/browse/set/3937/vile-tiles-sky-isle-mapper" rel="nofollow">https://marketplace.roll20.net/browse/set/3937/vile-tiles-sky-isle-mapper</a> <a href="https://marketplace.roll20.net/browse/set/2983/save-vs-cave-warrens" rel="nofollow">https://marketplace.roll20.net/browse/set/2983/save-vs-cave-warrens</a> <a href="https://marketplace.roll20.net/browse/set/2252/quick-encounters-jungle-ruins" rel="nofollow">https://marketplace.roll20.net/browse/set/2252/quick-encounters-jungle-ruins</a> These ones too from another creator. <a href="https://marketplace.roll20.net/browse/set/3774/fantasy-city-expansion-i" rel="nofollow">https://marketplace.roll20.net/browse/set/3774/fantasy-city-expansion-i</a> <a href="https://marketplace.roll20.net/browse/set/2173/build-your-own-town-and-village-interiors" rel="nofollow">https://marketplace.roll20.net/browse/set/2173/build-your-own-town-and-village-interiors</a>

Hmm... I just went to that first one and downloaded it with no problems.&nbsp; You might need to email <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and see if something is screwed up on you account.

All my art sets should be downloadable.&nbsp; Currently I'm not having any issues download them.&nbsp; Not sure where the error might be.

Did you buy each of the sets recently, or have you had them for a while?

Zack H. said: so I've got several&nbsp; Gabriel Pickard &nbsp;packs. Great stuff, but now I want to start making my maps on adobe illustrator because of layers and then having the map be one PDF file would make it load faster. But For some reason, I can't download any of the packs I bought from Gabriel Pickard. All my other packs downloaded but his don't. They just end up saying "failed forbidden". Does anybody know why this might be? Just a quick aside. When you export your map from Illustrator, export as a jpg. You can't place a pdf, and jpg is the best format for a map. Don't use PNG unless your map is really weird and requires transparency.

I've had them for a while now. Thanks for the heads up about using jpg. I'll be sure and email them, thanks for the info.