Account bumped down to Free

Hullo, I have a Plus account. Or rather, I thought I did. When I logged into Roll20 today to do some prep for tonight's session, I noticed that my account status is currently Free. What's even weirder is that I have to have store credit in an amount equal to a yearly Plus subscription. I haven't received any kind of communication regarding any issues (technical or otherwise) with my account, so I'm supremely confused. It's possible that there's a perfectly good explanation for this, but it seems super weird. Help?

You will need to email the Devs at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> as they only handle things of this nature through email.

Account/financial queries are only answered by email for privacy/security reasons. I'd drop a note to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> so that they can help you asap!

Darn, beat me to it Pat!

Thanks, will do.

Hi Heine, please email in at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> for further assistance.&nbsp; In the meantime, I'll be closing this thread.