Stuck on "Searching Purchases..."

Whenever I try to search in my assets, for tokens or anything else, I get stuck on " Searching Purchases...". No matter what I search for. If I go in manually and look through all my purchased tokens, they load just fine - It is the search feature that doesn't work. Looking through 30+ folders for a dwarf honestly KIND OF SUCKS. Any aid would be welcome :)

I am also experiencing the same issue. I've tried using Firefox and Chrome (both latest version), as well as mobile. Searching for tokens/maps will find those I've uploaded in my library, but I only get the " Searching Purchases..." message for my purchased assets. The assets load fine if you search through the marketplace folders manually, but that is a bit inconvenient, especially if you need a token quickly.

You are not alone.  Last night I was more miss than hit on getting the search to work.  Very frustrating.  If it does it again tomorrow, I'll be submitting a bug report.

I am also having this issue. 

Hi Dawnwalker, We're sorry to hear that you are experiencing issues with this. Please carefully work through to the first three steps of our guide to Solving Technical Issues: Step 1: Make sure to use the right browser             - Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20             - Please disable all add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, thoroughly work through Step 4 . (Don't forget the complete Console Log!)   Thank you!

Thanks for the quick response! :D

Same problem here since last night. Can search my library, the web, but keeps spinning on on my purchases. Both fox and chrome, prod server, and cleared cache many times. Disabled all plugins. Still a problem. Thanks!

Working as intended now. Thanks for the fix!

I am experiencing a similar problem. Where when I search my library my purchases do not show up, but I can select "Premium Assets" my purchases pop up and I can manually sift through my market place purchases. The only difference I notice is that "Searching Purchases" resolves but none of my previous purchases appear. I am primarily using Google Chrome Version (latest version) but can also replicate on Firefox, add-ons disabled, and caches have been cleared multiple times. but issue still persists. Please help and thank you!

Andrew C. said: I am experiencing a similar problem. Where when I search my library my purchases do not show up, but I can select "Premium Assets" my purchases pop up and I can manually sift through my market place purchases. The only difference I notice is that "Searching Purchases" resolves but none of my previous purchases appear. I am primarily using Google Chrome Version (latest version) but can also replicate on Firefox, add-ons disabled, and caches have been cleared multiple times. but issue still persists. Please help and thank you! I want to second this. Purchased tokens are not being searched. This is not convenient, as I have tons of purchased tokens and have to sift them all manually now.

Thank you very much!

Glad this is getting attention. Running my last two sessions have been tough without being able to search. Thanks dev team! Fingers crossed for a quick fix. 

FWIW, I reported this under a separate thread some and a trouble ticket was submitted.  Sadly, it's still not fixed.